Bria Rudolph
Indianapolis,IN
Summary
Dynamic professional with exceptional communication and problem-solving skills. Adept at project management and analytical thinking, consistently delivering high-quality results while addressing complex challenges in fast-paced environments. Skilled in ensuring compliance and optimizing processes. Known for fostering team collaboration, adapting to changing needs, and consistently achieving targets.
Overview
9
9
years of professional experience
Work History
Community Programs Monitor
Indiana Housing & Community Development Authority
01.2025 - Current
- Facilitated the resolution of complex issues by leveraging strong problem-solving skills and employing data-driven decision-making techniques.
- Implemented effective quality assurance measures, ensuring high-quality outputs across all project stages.
- Enhanced communication between team members through regular progress updates and status meetings.
- Monitored compliance with regulations and policies, proactively addressing any deviations from established guidelines.
Shift Supervisor
Dayspring Center
08.2023 - Current
- Responsible for operations of the Emergency Shelter during the assigned shift.
- Conducted intakes, provided structure, information and security for families experiencing homelessness.
- Prepared and serviced daily hot meals, ensuring nutritious and safe food.
- Coordinated with kitchen volunteers for efficient meal preparation and service.
- Maintained accurate records of resident data for reporting purposes and program evaluation.
Customer Service Specialist
Indiana Housing & Community Development Authority
10.2022 - 01.2025
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Developed and updated databases to handle customer data.
- Liaised between internal creative teams and agencies for branding ideas, graphic designs and promotional materials.
- Implemented strategies to increase public awareness of social and community service programs.
Customer Support Specialist
Roche Diagnostics
08.2019 - 10.2022
- Answered average of 25 calls per day addressing customer inquiries, solving problems and providing product information.
- Broke down and evaluated user problems, using personal expertise and probing questions.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Entered customer interaction details in Salesforce to track requests, document problems and record solutions offered.
- Educated customers on promotions to enhance sales.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Representative
Indiana Farm Bureau Insurance
08.2018 - 08.2019
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Learned, referenced and applied product knowledge information.
- Implemented and developed customer service training processes.
- Responded to customer requests for products, services and company information.
- Answered 30+ inbound calls per day and directed to designated individuals or departments.
- Provided primary customer support to internal and external customers
Customer Service Representative
Lifetouch National Contact Center
10.2016 - 06.2018
- Described product to customers and accurately explained details and care of merchandise.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Answered average of 50 calls per day by addressing customer inquiries, solving problems and providing new product information.
- Directed calls to appropriate individuals and departments.
- Recipient of multiple positive reviews acknowledging dedication to excellent customer service.
Education
Master of Science - Human Services
Purdue University Global
West Lafayette, IN10-2025
Bachelor of Science - Psychology
Ball State University
Muncie, IN2018
High School Diploma -
Lawrence Central High School
Indianapolis, IN2014
Skills
- Exceptional communication skills
- Skilled problem solver
- Strong interpersonal skills
- Quick learner
- Analytical and Critical Thinking
- Strong organizational skills
- Teamwork
- Microsoft Office
- Marketing Material Design
- Project Management
Timeline
Community Programs Monitor
Indiana Housing & Community Development Authority
01.2025 - Current
Shift Supervisor
Dayspring Center
08.2023 - Current
Customer Service Specialist
Indiana Housing & Community Development Authority
10.2022 - 01.2025
Customer Support Specialist
Roche Diagnostics
08.2019 - 10.2022
Customer Service Representative
Indiana Farm Bureau Insurance
08.2018 - 08.2019
Customer Service Representative
Lifetouch National Contact Center
10.2016 - 06.2018
High School Diploma -
Lawrence Central High School
Master of Science - Human Services
Purdue University Global
Bachelor of Science - Psychology
Ball State University
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