Hi, I’m
Briason Pinto
Studio Manager
Mumbai
Summary
Retail Store Manager with Over 3+ Years of experience promoting in store efficiency and skilled in processing and replenishing merchandise and inventory management. Provided superior customer service, increased average sales and active participation in Promotional activities.
Overview
6
years of professional experience
5
years of post-secondary education
4
Languages
Work History
PEPPERFRY.COM
STORE MANAGER
08.2023 - Current
Job overview
- Developed a budget and managed store expenses to ensure profitability
- Created daily, weekly and monthly reports to track store performance and identify potential issues
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Tie up with Channel Partners to get additional sale which gives high ticket value
- Developed and maintained strong relationships with customers to ensure repeat business
- To ensure Google calls and leads are closed successfully and follow up leads are recorded on the system
- Handling team and creating a positive environment in-store for positive results
- Training staff and HC on NPI and new processes.
GODREJ & BOYCE MFG CO. LTD
ASSISTANT STORE MANAGER
12.2021 - 05.2023
Job overview
- Increased sales by 12% and increased EBITA to almost 5%+ comparatively
- Developed an employee training program, resulting in an increase in the retention ratio
- Initiated many ATL & BTL activities in the nearby vicinity to increase footfall for the store
- Launched new product lines and expanded existing product lines by ensuring the company increased sales by 12%
- Presenting Monthly reviews presentation to L+1 and L+2.
Kuwait Oxy Gym
Team Leader
10.2019 - 11.2021
Job overview
- Responsible for Sales Target Achievement of Both Gym Revenue and Café Revenue average 9-10 CR monthly
- Team Management and assigning tasks to team members to adhere to store hygiene and Process
- Executing plans and incentives structure to maximize sales
- To be customer-centric, taking customer escalations and giving prompt solutions for good customer service Experience
- Ensure timely Stock Replenishment and liquidating old products for NPI
- Manage and motivate staff and update them with new offers and process for smooth business operations
- Drive business by tracking daily business and also keeping track of competitor's numbers and offers.
Barclays Mumbai
Customer Service Representative
07.2018 - 08.2019
Job overview
- Promptly responded to generated inquiries from members, staff, and clients via telephone, mail, and fax
- Resolved service issues and shared benefits of additional services
- Excelled in exceeding daily credit card application goals
- Developed highly empathic client relationships and earned a reputation for delivering exceptional customer service
- Up-selling and cross-selling the products for company profitability.
Education
Yashwantrao Chavan Maharashtra University, Mumbai
BACHELOR DEGREE from BCOM
06.2012 - 03.2015
University Overview
Bachelor of Commerce.
Don Bosco High School, Mumbai
XII (HSC) from Commerce
06.2009 - 03.2011
Augustine High School
X (SSC)
06.2008
University Overview
Board: Board of Secondary Education, Maharashtra
Skills
Team PlayerRetail ManagementGreat at Problem SolvingCommunication Skills
Shift Scheduling
Store Opening and Closing
Place Of Birth
Mumbai
Personal Information
- Date of Birth: 10/31/92
- Nationality: Indian
Timeline
STORE MANAGER
PEPPERFRY.COM
08.2023 - Current
ASSISTANT STORE MANAGER
GODREJ & BOYCE MFG CO. LTD
12.2021 - 05.2023
Team Leader
Kuwait Oxy Gym
10.2019 - 11.2021
Customer Service Representative
Barclays Mumbai
07.2018 - 08.2019
Yashwantrao Chavan Maharashtra University, Mumbai
BACHELOR DEGREE from BCOM
06.2012 - 03.2015
Don Bosco High School, Mumbai
XII (HSC) from Commerce
06.2009 - 03.2011
Augustine High School
X (SSC)
06.2008