Briganshu Bir
Delhi
Summary
Highly effective travel analyst and managing consultant with 15 years of experience. Quickly build trust and rapport with both internal and external key partners. Collaborate cross-functionally to align goals for continuous results. Motivational, enthusiastic leader of diverse teams, from ground level to upper management. Identify individual strengths to assign responsibilities, and build team cohesion. Sharp strategic and tactical thinker with the ability to engage and inspire teams to maximum performance, skilled in relationship building, presentations, negotiations, talent acquisition, and achieving consensus with key internal and external decision-makers.
Overview
16
16
years of professional experience
Work History
Membership Manager
American Express
Gurugram
11.2025 - Current
- Managed end-to-end travel itineraries for ultra-high-net-worth individuals.
- Created bespoke itineraries tailored to Centurion card members' preferences.
- Booked exclusive dining reservations and negotiated VVIP access across global destinations.
- Resolved escalations efficiently by delivering first contact resolution.
- Maintained corporate email standards with high accuracy and efficiency.
Cloud Technician
Coforge
08.2024 - 11.2025
- Working as a cloud technician for the Online Booking Tool for corporate travel on SAP Concur.
- Completed complex repairs quickly by leveraging strong diagnostic skills, and attention to detail.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Syncing the profiles of clients and travelers in GDS and Concur together.
- Improved customer satisfaction, swiftly addressing, and resolving technical inquiries and issues.
- Report building for the company and users together, including travel expenses.
- Visa-related concerns and visa application assistance for Japan, the USA, Canada, the UK, and the UAE.
Sr. Travel Advisor
Onkar Info Tech Pvt. Ltd
Gurugram
12.2021 - 11.2023
- Used to perform as a shadow of the team leader and train the new recruits in the team.
- Handling the escalation via email and calls for their unsatisfactory issues with a solution.
- Helping peers to achieve their monthly targets.
- Determine the resource plan and timeline in alignment with the overall implementation release schedule, scope, and budget requirements.
- Manage and lead the resources assigned to the project.
- Presenting technology training to junior Sales Consultants and salespeople.
- Maintains client profiles, including information on family members where applicable, ensuring special requests and reward program information, such as frequent flyer, driver, and hotel stay, are included.
Travel Analyst
American Express Global Business Travel
Gurugram
02.2019 - 07.2021
- Working with the Chief Pilots to research and obtain approval for exceptions or seek refunds.
- Reporting on un-submitted, submitted, and non-compliant TERS for purposes of imputing income.
- Reconciling TER to the monthly corporate card transactions recorded in the online reconciliation tool.
- Monitoring failure to submit electronic TER within policy guidelines.
- Assisting in the VAT reclamation process.
- Processing requests for cash reimbursement.
- Review and research possible duplicate payment to employees or corporate card using monthly payment files from the card provider.
- A subject matter expert with Concur Expense to support employees with expense reports and payment inquiries.
- Act as administrator for the Concur system (set up new employees, change passwords, change approvers).
- Work closely with the treasury team to ensure that accounts are current.
- Gurugram
Sr. Sales Travel Consultant
Onkar Info Tech Pvt. Ltd
Gurugram
10.2016 - 01.2019
- Used to perform as a shadow of the team leader and train the new recruits in the team.
- Handling the escalation via email and calls for their unsatisfactory issues with a solution.
- Helping peers to achieve their monthly targets.
- Determine the resource plan and timeline in alignment with the overall implementation release schedule, scope, and budget requirements.
- Manage and lead the resources assigned to the project.
- Presenting technology training to junior Sales Consultants and salespeople.
- Maintains client profiles, including information on family members where applicable, ensuring special requests and reward program information, such as frequent flyer, driver, and hotel stay, are included.nbound and outbound sales calls and work on designing itineraries for a client for their business and leisure travel.
- PNR construction on GDS tools like Amadeus, Saber Red, Worldspan, and Gallio.
- Booking flight tickets, hotel reservations with vendors in CRM tools, bookings of train, cruise, and attractions as well.
- Designing the package from starting with competitive pricing and leading it to the final end by getting it converted into sales and meeting targets every single month.
- Gurugram
Sr. Sales Travel Consultant
SNVA Venture (Travelo’es.com)
Gurugram
01.2016 - 08.2016
- Selling airline tickets categorically for the USA and Canadian market on PPC calls as well as jobs.
- Target centric monthly performance achiever.
- Started as a sales consultant and got promoted to a team leader and used to handle a team of 20 people.
- Managing multiple brands under one parent brand and handling escalation calls and messages with appropriate resolution.
- Gurugram
Sr. Sales Travel Consultant
Onkar Info Tech Pvt. Ltd
Gurugram
02.2012 - 03.2015
- Used to perform as a shadow of the team leader and train the new recruits in the team.
- Handling the escalation via email and calls for their unsatisfactory issues with a solution.
- Helping peers to achieve their monthly targets.
- Determine the resource plan and timeline in alignment with the overall implementation release schedule, scope, and budget requirements.
- Manage and lead the resources assigned to the project.
- Presenting technology training to junior Sales Consultants and salespeople.
- Maintains client profiles, including information on family members where applicable, ensuring special requests and reward program information, such as frequent flyer, driver, and hotel stay, are included.
Customer Care Executive (Amazon.com)
IBM Daksh
Gurugram
05.2010 - 04.2011
- Manage large amounts of incoming phone calls.
- Generate sales leads.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/customer service team sales targets and call handling quotas.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Take the extra mile to engage customers.
Education
High School Graduate -
Bachelor of Science Honors -
Skills
- Visa application assistance
- Client relationship management
- Customer service
- Project coordination
- Attention to detail
- Salesforce experience
- SAP Concur Travel and Expense
- GSD booking for air and hotel
- Ticket reissuance
Cover Letter
Dear Hiring Manager, I should be grateful if you would consider my application for the position required. Having a year of experience in sales and marketing, and I believe that my skills and experience would be a valuable addition to your team. I have experience of both India and abroad and a proven track record of success in developing and executing marketing and sales plans that achieve desired results. I have a deep understanding of how to create and execute campaigns that generate leads and close sales. I am also an expert in managing and motivating a sales team to achieve their targets. I am very keen to take new responsibilities with bigger operations and high challenges. I am a fast learner and can adapt to new situations. My experience has included working with a variety of clients in different industries. I have worked with small businesses as well as large corporations. This experience has given me the opportunity to work with a wide range of people from all walks of life. It has also allowed me to develop my interpersonal skills and learn how to deal with a variety of personalities. I am highly obliged and grateful that of you took out time to read my application out of your hectic schedule. I am eager to start off immediately. You can reach me at the above phone number or email to speak. I hope may be granted a personal interview, if you feel my qualifications fit me for the position needed. Looking forward to working with your esteemed organization. Sincerely, Briganshu Bir
Languages
English
Proficient (C2)
C2
Hindi
Native
Native
Japanese
Elementary (A2)
A2
Punjabi
Upper Intermediate (B2)
B2
Timeline
Membership Manager
American Express
11.2025 - Current
Cloud Technician
Coforge
08.2024 - 11.2025
Sr. Travel Advisor
Onkar Info Tech Pvt. Ltd
12.2021 - 11.2023
Travel Analyst
American Express Global Business Travel
02.2019 - 07.2021
Sr. Sales Travel Consultant
Onkar Info Tech Pvt. Ltd
10.2016 - 01.2019
Sr. Sales Travel Consultant
SNVA Venture (Travelo’es.com)
01.2016 - 08.2016
Sr. Sales Travel Consultant
Onkar Info Tech Pvt. Ltd
02.2012 - 03.2015
Customer Care Executive (Amazon.com)
IBM Daksh
05.2010 - 04.2011