Brijesh Joshi
New Delhi
Summary
Experienced banking professional with 13+ years of expertise in diverse financial roles. Responsible for planning, implementing and directing as per organization requirements.
Overview
16
16
years of professional experience
Work History
Manager Credit Cards & Personal Loans
ICICI Bank
10.2016 - Current
- Oversaw the daily operations of the credit card & personal loan department, Managing a team of 20 Professionals and ensuring efficient workflow.
- Implemented process improvements that reduced account setup by 100%, resulting in enhanced customer satisfaction and increased productivity.
- Responsible for planning, implementing and directing, the sales activities of the company in a designated area to achieve sales objectives.
- Created monthly reports for senior management summarizing operational performance metrics.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with regulatory requirements and industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Team Coach
Paisa Bazaar Consulting Pvt. Ltd (Policy Bazaar Consulting Pvt Ltd)
02.2016 - 10.2016
- Team Handling of 20 Agents in Credit Card Sales process
- Taking Care of 8 Banks Lead Generation & Credit Card Set Up Process
- Responsible for Daily & Monthly Target of Team
- Develop a sales strategy to achieve organizational sales goal & objective
- Plan and direct sales team training
- Generate timely sales reports.
Assistant Manager cum Trainer
HBL Global Pvt. Ltd (Associate Company of HDFC Bank)
03.2012 - 12.2015
- Monitoring the live & recorded calls on dialers, Side Jacking
- Conducting Coaching sessions to reduce the defects and the source of defects in the process
- Giving feedbacks and conducting coaching sessions on need basis of the departments to bridge the gaps in the process
- Conducting regular Audit
- Consistently send immediate emails to managers & provided instant feedback on performance concerns disconnected call & auto fail calls
- Drafted call scripts to facilitate the efficient management of call volume
- Publishing the MIS for analyzing the performance of new entrants & Bottom performers
- Publishing reports & mailers, highlighting areas with scope of improvement and handling customer complaints.
Senior Financial Services Manager
ICICI Prudential Co. Ltd.
10.2008 - 08.2011
- Handling the team of agents
- Performing MIS & Operational Reporting tasks to senior management
- Taken Care of Service related queries of Orphan customer
- Performing sales tasks as per the target assigned by seniors management
- Publishing mailers and conducting training sessions.
Education
Skills
- Leadership and team management skill
- Business Administration
- Performance Management
- Policy Implementation
- Multitasking
- MIS Management
- Planning and research skills
Personal Information
- Father's Name: B.C Joshi
- Date of Birth: 12/25/85
- Nationality:- Indian
- Religion:- Hindu
Academicqualification
- CBSE-12th
- CBSE-10th
- Proficient in MS Office(Ms-Excel, Ms World) & Internet Savvy.
- Efficient In MS-Excel(V-Lookup, Pivot Tabels) & MIS Management.
Disclaimer
I hereby declare that all the information stated above is true at the best of my knowledge and I assure you that if a chance is given to me I’ll leave no stone unturned.
Timeline
Manager Credit Cards & Personal Loans
ICICI Bank
10.2016 - Current
Team Coach
Paisa Bazaar Consulting Pvt. Ltd (Policy Bazaar Consulting Pvt Ltd)
02.2016 - 10.2016
Assistant Manager cum Trainer
HBL Global Pvt. Ltd (Associate Company of HDFC Bank)
03.2012 - 12.2015
Senior Financial Services Manager
ICICI Prudential Co. Ltd.
10.2008 - 08.2011
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