Brijesh Kulal
Mangaluru
Summary
NOC Engineer with 2 years of experience in planning and managing critical network infrastructure improvements. Expert in developing and maintaining system maintenance procedures, analyzing equipment performance, and ensuring NOC performance standards. Proven track record in setting network thresholds, coordinating projects, and leading operations assessments effectively.
Overview
5
5
years of professional experience
Work History
NOC Engineer
Zoom Video Communications Inc.
07.2022 - Current
- Designed, tested and implemented network servers, infrastructure and software
- Provide timely response to all incidents, outages, and performance alerts
- Supported global network users with connectivity, VPN and access issues
- Established positive working relationships with users to quickly resolve problems
- Monitored and maintained network and software components according to established guidelines and best practices
- Evaluated vast amounts of detailed data for tasks involving big data initiatives
- Responsible for monitoring and alarming of Zoom global production environment
- Ability to provide overnight on-call assistance in order to address probable issues and errors that have arisen on schedule
- In charge of maintaining Zooms Global production environment for real-time online conferences
- High-availability target of 99.99%, continuously find and fix problems, to ensure stable operation of business
Senior Analyst, SME
New-Fold Digital
08.2019 - 05.2022
- Premier supplier of online presence solutions, assisting millions of small and medium-sized businesses worldwide
- Constructed various solutions to resolve customer disputes
- Developed templates and submitted to Operations team to help achieve shortest handling time
- Managed approximately 45 incoming calls, emails and chats per day from customers
- Selected to assist group of newly trained team to ensure best performance
- Provided technical support for troubleshooting analytics and reporting issues
Education
Bachelor of Science - Computer Technology
St.Aloysius Autonomous College
Mangalore05.2019
Pre University -
St. Aloysius College
Mangalore03.2016
SSLC -
St. Rosario English Medium School
Mangalore03.2014
Skills
- Proficient in Technology
- Deliver excellent customer support via phone and chat within SLAs
- Hands-on experience with Salesforce CRM
- Client interaction support
- Handling escalation and retention services
- Data Management
- Problem-solving abilities
- Adaptable team management
- Task Prioritization
- Proficient in Linux commands and Basic knowledge of Programming
- Configuration and troubleshooting mail clients using IMAP/POP/SMTP
- Network configuration
- Incident Management
- Continuous Improvement
Accomplishments
- Top performer of the month (05/2021 - 09/2021)
- Won Top Performer award 8 times in 2 years
- CSAT Winner (02/2021 - 12/2021) Awarded 5 times in 2 years
- Resolved product issue through consumer testing.
- Supervised team of 14 staff members.
Languages
English
Kannada
Hindi
Tulu
Hobbies and Interests
- Photography
- Solo Travel
- Sports
- Fitness
- Video Games
Timeline
NOC Engineer
Zoom Video Communications Inc.
07.2022 - Current
Senior Analyst, SME
New-Fold Digital
08.2019 - 05.2022
Bachelor of Science - Computer Technology
St.Aloysius Autonomous College
Pre University -
St. Aloysius College
SSLC -
St. Rosario English Medium School
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