Brijesh Mishra
Product Management
Ahmedabad
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Knowledge Center Team Lead
Online PSB Loans Limited
09.2016 - Current
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Finance Supervisor
Marks & Spencer Reliance India
02.2015 - 08.2016
- Enhanced the accuracy of forecasting models, enabling more informed decision-making processes for management.
- Developed robust internal controls that significantly reduced instances of fraud and errors within the finance department.
- Led process improvement projects within the finance function, resulting in streamlined workflows and enhanced collaboration among team members.
- Assisted in the successful completion of external audits by providing comprehensive documentation and addressing auditor inquiries efficiently.
Assistant Manager
DCB Bank
12.2013 - 02.2015
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
Floor Manager
Innovation Infocom Pvt Ltd
12.2010 - 08.2013
- Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
- Coordinated efforts between different teams within the organization to ensure seamless service delivery across all customer touchpoints.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Managed budgetary responsibilities while maintaining adequate staffing levels, securing necessary resources without compromising operational efficiency.
Team Leader
SPiDiGO Broadband & Internet
03.2010 - 11.2010
- Contributed to the development of policies and procedures that enhanced the overall customer experience.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
Education
MBA - Marketing / Finance
Shanti Business School
Ahmedabad, India 04.2001 -
Bachelor of Arts - Science
Deen Dayal Upadhyay Univercity
Deoria, India 04.2001 -
Associate of Science - Science
Shiksha Niketan
Obra, India 04.2001 -
Skills
Production Monitoring
Design thinking
Project Planning
Teamwork and Collaboration
Product Lifecycle Management
Research and trend analysis
Product Vision and Strategy
Product Development
Timeline
Knowledge Center Team Lead
Online PSB Loans Limited
09.2016 - Current
Finance Supervisor
Marks & Spencer Reliance India
02.2015 - 08.2016
Assistant Manager
DCB Bank
12.2013 - 02.2015
Floor Manager
Innovation Infocom Pvt Ltd
12.2010 - 08.2013
Team Leader
SPiDiGO Broadband & Internet
03.2010 - 11.2010
MBA - Marketing / Finance
Shanti Business School
04.2001 -
Bachelor of Arts - Science
Deen Dayal Upadhyay Univercity
04.2001 -
Associate of Science - Science
Shiksha Niketan
04.2001 -