Brijesh Mishra
Product Management
Ahmedabad
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Knowledge Center Team Lead
Online PSB Loans Limited
09.2016 - Current
- Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
- Evaluated customer needs and feedback to drive product and service improvements.
- Collected, arranged, and input information into database system.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Finance Supervisor
Marks & Spencer Reliance India
02.2015 - 08.2016
- Enhanced the accuracy of forecasting models, enabling more informed decision-making processes for management.
- Developed robust internal controls that significantly reduced instances of fraud and errors within the finance department.
- Led process improvement projects within the finance function, resulting in streamlined workflows and enhanced collaboration among team members.
- Assisted in the successful completion of external audits by providing comprehensive documentation and addressing auditor inquiries efficiently.
Assistant Manager
DCB Bank
12.2013 - 02.2015
- Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
- Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
- Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.
Floor Manager
Innovation Infocom Pvt Ltd
12.2010 - 08.2013
- Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
- Coordinated efforts between different teams within the organization to ensure seamless service delivery across all customer touchpoints.
- Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
- Managed budgetary responsibilities while maintaining adequate staffing levels, securing necessary resources without compromising operational efficiency.
Team Leader
SPiDiGO Broadband & Internet
03.2010 - 11.2010
- Contributed to the development of policies and procedures that enhanced the overall customer experience.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
Education
MBA - Marketing / Finance
Shanti Business School
Ahmedabad, India 04.2001 -
Bachelor of Arts - Science
Deen Dayal Upadhyay Univercity
Deoria, India 04.2001 -
Associate of Science - Science
Shiksha Niketan
Obra, India 04.2001 -
Skills
Production Monitoring
undefinedTimeline
Knowledge Center Team Lead
Online PSB Loans Limited
09.2016 - Current
Finance Supervisor
Marks & Spencer Reliance India
02.2015 - 08.2016
Assistant Manager
DCB Bank
12.2013 - 02.2015
Floor Manager
Innovation Infocom Pvt Ltd
12.2010 - 08.2013
Team Leader
SPiDiGO Broadband & Internet
03.2010 - 11.2010
MBA - Marketing / Finance
Shanti Business School
04.2001 -
Bachelor of Arts - Science
Deen Dayal Upadhyay Univercity
04.2001 -
Associate of Science - Science
Shiksha Niketan
04.2001 -
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