Summary
Overview
Work History
Education
Skills
Timeline
Generic
Brijesh Mishra

Brijesh Mishra

Product Management
Ahmedabad

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

14
14
years of professional experience

Work History

Knowledge Center Team Lead

Online PSB Loans Limited
09.2016 - Current
  • Developed succession planning strategies to ensure continuity of leadership within the team and facilitate smooth transitions during organizational changes.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Improved team productivity by implementing efficient project management strategies and streamlining communication channels.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Collected, arranged, and input information into database system.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Finance Supervisor

Marks & Spencer Reliance India
02.2015 - 08.2016
  • Enhanced the accuracy of forecasting models, enabling more informed decision-making processes for management.
  • Developed robust internal controls that significantly reduced instances of fraud and errors within the finance department.
  • Led process improvement projects within the finance function, resulting in streamlined workflows and enhanced collaboration among team members.
  • Assisted in the successful completion of external audits by providing comprehensive documentation and addressing auditor inquiries efficiently.

Assistant Manager

DCB Bank
12.2013 - 02.2015
  • Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
  • Developed strong relationships with clients through personalized service, building trust and loyalty with the bank.
  • Resolved complex customer situations by utilizing problem-solving skills and escalating issues when necessary.
  • Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
  • Maintained strict adherence to compliance regulations, ensuring all transactions were accurately processed and documented.

Floor Manager

Innovation Infocom Pvt Ltd
12.2010 - 08.2013
  • Implemented quality assurance measures to monitor agent performance, ensuring adherence to company policies and procedures.
  • Coordinated efforts between different teams within the organization to ensure seamless service delivery across all customer touchpoints.
  • Reduced average handling time with the development of comprehensive agent scripts and troubleshooting guides.
  • Managed budgetary responsibilities while maintaining adequate staffing levels, securing necessary resources without compromising operational efficiency.

Team Leader

SPiDiGO Broadband & Internet
03.2010 - 11.2010
  • Contributed to the development of policies and procedures that enhanced the overall customer experience.
  • Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
  • Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.

Education

MBA - Marketing / Finance

Shanti Business School
Ahmedabad, India
04.2001 -

Bachelor of Arts - Science

Deen Dayal Upadhyay Univercity
Deoria, India
04.2001 -

Associate of Science - Science

Shiksha Niketan
Obra, India
04.2001 -

Skills

Production Monitoring

Design thinking

Project Planning

Teamwork and Collaboration

Product Lifecycle Management

Research and trend analysis

Product Vision and Strategy

Product Development

Timeline

Knowledge Center Team Lead

Online PSB Loans Limited
09.2016 - Current

Finance Supervisor

Marks & Spencer Reliance India
02.2015 - 08.2016

Assistant Manager

DCB Bank
12.2013 - 02.2015

Floor Manager

Innovation Infocom Pvt Ltd
12.2010 - 08.2013

Team Leader

SPiDiGO Broadband & Internet
03.2010 - 11.2010

MBA - Marketing / Finance

Shanti Business School
04.2001 -

Bachelor of Arts - Science

Deen Dayal Upadhyay Univercity
04.2001 -

Associate of Science - Science

Shiksha Niketan
04.2001 -
Brijesh MishraProduct Management