Brijesh Purohit
Jaipur
Summary
Regional Manager with extensive experience at M/s TAFE Ltd., specializing in project management and customer retention. Led initiatives that improved service delivery and increased dealer profitability, effectively addressing customer complaints. Skilled in technical reporting and performance management, enhancing operational efficiency and building robust dealer relationships.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Regional Manager Customer Support
M/s TAFE Ltd.
Jodhpur
08.2006 - Current
- Developed dealer network capabilities to enhance service delivery.
- Handled SAR Project to improve operational efficiency.
- Implemented customer retention initiatives and strategies to boost dealer profitability.
- Managed special projects in service marketing as CEB.
- Conducted failure analysis, problem-solving, and technical reporting.
- Ensured spare parts availability at the dealership level through effective planning with MSR.
- Provided mentorship and coaching to staff members throughout the region as needed.
- Resolved customer complaints within 30 minutes to optimize satisfaction.
- Identified new business opportunities through market research and industry trends.
- Worked with direct reports to develop and implement action plans, improving operating results.
Sales Officer & Certifier
M/s Mahindra & Mahindra LTD
Jaipur
12.2005 - 08.2006
- Executed sales initiatives to achieve business objectives for Mahindra Vishwas.
- Facilitated liquidation of tractor stock through Vishwas channel, increasing exchange business.
- Secured repossessed tractors from financial institutions to enhance dealer viability.
- Refurbished and evaluated old tractors, providing grading assessments and technical support.
Customer Relation Manager
M/s Kamal & Company
Jaipur
06.2005 - 12.2005
- Cultivated strong relationships between customers and dealership to improve loyalty.
- Executed promotional activities for value-added services, enhancing customer engagement.
- Addressed customer complaints, analyzing cost and time deviations to minimize repeat issues.
- Implemented feedback mechanisms to gather insights for improved service delivery.
- Coordinated with sales and marketing teams to align strategies with business objectives.
- Reviewed processes regularly to identify opportunities for increased efficiency and effectiveness.
Works Manager
M/s Roshan Motors
Jaipur
04.1998 - 06.2005
- Organized team-building activities to enhance employee morale and productivity.
- Monitored staff performance, providing targeted feedback for improvement.
- Developed and implemented quality control protocols to ensure high-quality product output.
- Monitored inventory levels, placing orders to maintain adequate stock.
Education
Diploma - Mechanical Engineering
Technical Board of Rajasthan
Jaipur01.1995
10+2 -
Rajasthan Board
01.1990
10th -
Rajasthan Board
01.1988
Skills
- Project management
- Customer retention
- Technical reporting
- Complaint resolution
- Problem-solving techniques
- Performance management
Accomplishments
- 4-time All India Best Zone award in Customer Support function
- Best Service Engineer Award
Languages
- English
- Hindi
- Rajasthani
Personal Information
- Father's Name: Sh. Laxmi Narayan Purohit
- Date of Birth: 06/27/73
- Marital Status: Married
References
References available upon request.
Certification
- MDP
- Simpson Engines
- 7 Habits by Steven Covey
Languages
Hindi
First Language
Timeline
Regional Manager Customer Support
M/s TAFE Ltd.
08.2006 - Current
Sales Officer & Certifier
M/s Mahindra & Mahindra LTD
12.2005 - 08.2006
Customer Relation Manager
M/s Kamal & Company
06.2005 - 12.2005
Works Manager
M/s Roshan Motors
04.1998 - 06.2005
Diploma - Mechanical Engineering
Technical Board of Rajasthan
10+2 -
Rajasthan Board
10th -
Rajasthan Board
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