Brijesh Rajan
Operation Manager(Catering & Logistics)
Bangalore
Summary
Accomplished Operations Manager with a proven track record ,with enhancing operational efficiency and customer satisfaction. Expert in logistics oversight and problem-solving, achieving significant growth in sales. Skilled in staff management and customer service, consistently delivering high-quality outcomes and driving team performance.
Overview
10
10
years of professional experience
Work History
Operations Manager-Catering
Roya Foods
09.2024 - 11.2024
- Oversaw administrative, accounting, and sales functions for a busy canteen, ensuring efficient daily operations.
- Monitored inventory levels, conducted stock checks, and placed orders to maintain optimal supply levels.
- Supervised housekeeping staff to ensure cleanliness and compliance with health standards.
- Drove sales initiatives, successfully closing sales and enhancing customer engagement.
- Direct activities related to dispatching, routing and tracking transportation of meals and inventory.
Operation Manager-F & B
Paffen Café
10.2022 - 08.2024
- Ensuring consistent quality is crucial to building a loyal customer base.
- Interacting with customers and respomding to their feedback to increase sales.
- Oversaw inventory and coordinating staff schedules to ensure seamless operations.
- Managing social medial marketing for the café to boost sales and attract more customers.
- Managed the logistic and supply of finished products to various businesses.
Independent Distributor
Herbalife Nutrition
02.2019 - 10.2022
- Developed and executed sales strategies, achieving growth in sales.Cultivated and maintained strong relationships with clients and prospects, expanding the customer base.
- Managed all logistics operations, including inventory control, order fulfillment, and timely delivery. Coordinated with suppliers and vendors to ensure efficient and cost-effective distribution.
- Conducted market research to identify new sales opportunities, monitor industry trends, and adjust sales tactics accordingly, resulting in a increase in market share.
Administrator
Care On Call Home Healthcare
07.2018 - 12.2018
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Monitored and tracked inventory of medicines and medical supplies across multiple clinics to maintain stock levels and prevent shortages.
- Addressed and resolved critical patient feedback, identifying areas for improvement and implementing corrective actions to optimize clinic operations and service delivery.
- Maintained personnel records and updated internal databases to support document management.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Developed and designed Standard Operating Procedures (SOPs) to streamline and improve operational flow.
- Coordinated and scheduled health check-ups for both clients and staff, including those at hotels and other corporate settings.
Medical Coder
Hinduja Global Solutions, HGS
10.2017 - 03.2018
- Increased coding accuracy by diligently reviewing medical documentation and applying appropriate codes.
- Maintained a high level of productivity while consistently meeting deadlines for claim submissions.
- Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
- Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
Customer Care Executive
Emirates Private Medical Centre
11.2015 - 11.2017
- Interacted regularly with patients, their families, and visitors, addressing inquiries and providing information about hospital services in a courteous and professional manner.
- Delivered assistance to patients and visitors, ensuring a positive and supportive experience during their time at the hospital.
- Utilized in-depth knowledge of hospital facilities, departments, and services to guide patients to the appropriate areas and personnel.
- Explained medical procedures and provided basic health information to patients, ensuring clarity and understanding.
Sales and Marketing Executive
Marhaba Residence
09.2016 - 09.2017
- Engaged with potential clients, travel agents, event planners, and corporate clients to promote hotel services, facilities, and packages.
- Collaborated with the events team to organize and host promotional events, weddings, conferences, and other functions.
- Developed and maintained relationships with key partners to drive business and increase brand visibility.
- Assisted in identifying new opportunities to enhance the hotel’s market presence and attract a diverse clientele.
Customer Care Executive
Columbia Asia Hospital
08.2014 - 08.2015
- Managed and oversaw operations on specific floors, ensuring smooth functioning and high-quality service.
- Coordinated and managed company health check-ups, including overseeing the full process in accordance with established Standard Operating Procedures (SOPs).
- Provided clear explanations of medical procedures and offered basic health information to patients, ensuring they had a full understanding and clarity
Education
Medical Coding -
American Academy of Professional Coders
U.A.E 04.2001 -
MBA - Hospitality Administration And Management
Bharathiar University At Gems B School
Bengaluru, India 04.2001 -
Bachelor of Science - Electronics And Communications Engineering
Vishweshwaraya Technological University At SJB Ins
Bengaluru, India 04.2001 -
Skills
Operations management
Problem-solving
Customer service
Organizational management
Staff management
MS office
Inventory management
Staff training
Customer relationship management
Marketing
Logistics oversight
Additional Information
International Master’s Diploma in Bakery and Pastry Arts
ASK Institute of Hotel Management and Culinary Arts
- Gained comprehensive skills in time management, teamwork, and maintaining high kitchen hygiene and cleanliness standards.
- Successfully managed inventory and ensured timely restocking of supplies.
- Completed an apprenticeship at DoubleTree by Hilton (Jan 2022 - Jul 2022), where I applied my knowledge to real-world kitchen operations and further developed my culinary expertise.
Timeline
Operations Manager-Catering
Roya Foods
09.2024 - 11.2024
Operation Manager-F & B
Paffen Café
10.2022 - 08.2024
Independent Distributor
Herbalife Nutrition
02.2019 - 10.2022
Administrator
Care On Call Home Healthcare
07.2018 - 12.2018
Medical Coder
Hinduja Global Solutions, HGS
10.2017 - 03.2018
Sales and Marketing Executive
Marhaba Residence
09.2016 - 09.2017
Customer Care Executive
Emirates Private Medical Centre
11.2015 - 11.2017
Customer Care Executive
Columbia Asia Hospital
08.2014 - 08.2015
Medical Coding -
American Academy of Professional Coders
04.2001 -
MBA - Hospitality Administration And Management
Bharathiar University At Gems B School
04.2001 -
Bachelor of Science - Electronics And Communications Engineering
Vishweshwaraya Technological University At SJB Ins
04.2001 -
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