Summary
Overview
Work History
Education
Skills
Timeline
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Brijesh Singh

Brijesh Singh

Assistant Manager
Chandigarh

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Self- motivated professional with strong analytical skills and interest towards IT Industry. Exclusive Summary: 13 Years of experience in Networking and consulting Industry with expertise in Network administration that includes Configuring and troubleshooting of Networks in LAN and WAN and Security environment.

  • Project Management
  • Team Leadership
  • Managing Employee Relations
  • Coaching and Mentoring
  • Productivity Performance
  • Employee Training
  • Issue and Conflict Resolution
  • Complex Problem-Solving
  • Key Performance Indicators (KPI)

Overview

13
13

Years of professional experience

Work History

Assistance Manager

RT Global InfoSolutions Pvt Ltd
Chandigarh, Chandigarh
06.2021 - Current
  • Network & Security Domain : Network Management (Design/Implementation and Operations)
  • Project Management of delivery and quality aspect for entire IT Infrastructure
  • Consistently improved SLA/KPI , daily pending call reduction , Customer escalation reduction , End user ticket reduction though, Review of project scorecard, project plan and compliance
  • Ensuring to achieve 100% SLA signed up with customers
  • Improved the network /Service performance through incident / Problem Management , SIP and Capacity management plan
  • Maintaining a Action tracker to avoid any process gap and to improve our quality of service
  • Keeping track of all critical or major issues with sharing RCA with customers
  • Manage escalations and drive priority incidents
  • Drive for change approval and follow up in CAB meetings
  • Managing Network & Services desk team with 30+ engineers
  • Team resources evaluation based on given KPI’s for annual appraisals.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Established team priorities, maintained schedules and monitored performance.

Incident Manager

British Telecom India Pvt Limited
Gurugram, Haryana
10.2015 - 05.2021
  • Domain : Network Management (Service Assurance).
  • Gathered data from incidents that had been remedied for careful review and analysis to prevent future events.
  • Developed highly effective incident response team and trained extensively in preparation for possible events.
  • Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
  • Assessed incident priority based upon impact to business and escalated issues as necessary.
  • Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
  • Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
  • Handled high priority incidents with exceptional poise and composure, making quick decisions in effort to reduce overall impact.
  • Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies.
  • Communicated regularly with customers concerning data exchange and technology integration.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Supported implementation of warehouse management system software applications to enable centralized management of tasks.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
  • Proven ability to learn quickly and adapt to new situations.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Developed and maintained courteous and effective working relationships.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Network Engineer

Wipro InfoTech Pvt Limited, Wipro InfoTech
Mysore
10.2011 - 09.2015
  • SPOC for the team(Incident & change management)
  • Implementing security policies using ACL, IPSEC, Etc
  • To get the Network services Restored within the provided SLA (ASAP)
  • Troubleshooting of complex LAN/WAN infrastructure, including routing protocols EIGRP, OSPF & BGP
  • Configuring and troubleshooting on Stack switch and VSS pair
  • Performing security audits of perimeter routers, identifying missing ACL’s
  • Configuring and troubleshooting on Zscaler proxy related issues
  • Performing all the Level 2 troubleshooting’s on the network devices
  • Follow both customer and company standard ITIL processes e.g
  • Change Management
  • Continuously Monitoring and Follow up The End of Life cycle for more than 20K Devices
  • Up-gradation of IOS & also Checking of Router Hardware
  • To help the field engineers in resolving the problem at the sight if needed
  • Configuring and Troubleshooting on WAN links
  • Configuration and Troubleshooting of VLAN, VTP, & Inter VLAN routing
  • Configuration and Troubleshooting of STP, RSTP, PVST
  • Traffic filters using Standard and Extended access-lists
  • Domain : Network Management (Operations), (DOJ: 25th Oct 2011) Project: NABARD (Nation Bank of Agriculture and Rural Development)
  • Roles & Responsibilities (Incident Management)
  • Configuring and troubleshooting various networking devices including routers switches
  • Maintenance of Network, Day to day troubleshooting, protocols used are Static & BGP
  • Implementing verified changes throughout the network
  • Troubleshooting network & hardware problems
  • Up gradation of IOS & also Checking of Router Hardware
  • Network & Bandwidth planning, Hardware sizing, new link commissioning, feasibility testing & deployment
  • Implementing changes as per design recommendations and implementing new links / new branches connectivity
  • Troubleshoot cases escalated from the customer care department and resolve it from the back-end
  • Creation of VLANs, Tagging ports to a particular VLAN i.e
  • VLAN Membership based on the requirement
  • Processing port enabling, Static IP assignment as per the request
  • Maintaining the network device’s Inventory details updated
  • Maintaining the VLAN Database details and IP Addressing details updated
  • Troubleshooting bandwidth and all network related issues and carrying out predefined change requests from customer
  • Certifications and Awards:
  • CCNA & CCNP-Route (Cisco ID : CSCO12356822)
  • Unified competency framework(UCF) level 1.1,2.1, 2.2 Networking - Admin (Wipro Technology)
  • Unified competency framework(UCF) level 2.1 Networking - IP Data (Wipro Technology)
  • 1 SPOT Awards for best performance and dedication in Team in Wipro
  • Best performer award in BT for the 3rd quarter in 2016
  • ITIL v4 and CAPM trained.

Education

Diploma - CS (Computer Science)

Dr. Ambedkar Institute of Technology
Kanpur
07.2008 - 06.2011

12th -

Govt. Jubilee College
07.2006 - 06.2008

10th -

Dr. S. P College
Luhasi, Gorakhpur, UP

Skills

Technical Expertise:

  • Routers Series/Models: - Cisco 800,1700,1800,1900,2600,2900,3900,ISR 4431
  • Switches Series/Models: - Cisco 2960,3560,3850, 6400, 6800, 9300, 9500
  • Firewall Series/models: - Cisco ASA 5540, Fortinet 600, SonicWall NSA 3600
  • Meraki SD WAN : Meraki MX 68, MX 75, MX 250
  • Routing: - Static, RIP, EIGRP, OSPF, BGP, Route Redistribution, Summarization
  • Switching: - VLAN, VTP, Ether channels, HSRP, VRRP, GLBP, STP, RSTP, PVST, MST, Stack switch, VSS, Modular switching,

Timeline

Assistance Manager

RT Global InfoSolutions Pvt Ltd
06.2021 - Current

Incident Manager

British Telecom India Pvt Limited
10.2015 - 05.2021

Network Engineer

Wipro InfoTech Pvt Limited, Wipro InfoTech
10.2011 - 09.2015

Diploma - CS (Computer Science)

Dr. Ambedkar Institute of Technology
07.2008 - 06.2011

12th -

Govt. Jubilee College
07.2006 - 06.2008

10th -

Dr. S. P College

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Brijesh SinghAssistant Manager