Brijith GP
Manager Operations/Project
Bangalore
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Manager
Deluxe Entertainment Distribution India Private Limited
Bangalore
01.2022 - 7 2023
- Handling 2 Team Leads, each with strength of 15 members and increased productivity by 13%.
- Streamlining and execute invoicing and project management with precision and timeliness
- Responsible for overseeing and following up on successful completion of Payment Cycle, mentoring, double-checking work and providing feedback
- Support team with production tasks when necessary, address issues on priority, outline procedures and ensure feedbacks are followed, adjust payments calendar and work distribution to optimize resources to meet deadlines
- Signing off on Invoice Amounts and Quality checks on reconciliation files and create Final Payment Files for monthly payments
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work
- Accomplished multiple tasks within established timeframes
- Maximized performance by monitoring daily activities and mentoring team members
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals
- Cross-trained existing employees to maximize team agility and performance
- Maintained professional, organized, and safe environment for employees and patrons
- Developed and maintained relationships with customers and suppliers through account development
- Onboarded new employees with training and new hire documentation
- Planned and budgeted accurately to provide business with resources needed to operate smoothly
- Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Assistant Manager
Deluxe Entertainment Distribution India Private Limited
Bangalore
11.2018 - 01.2022
- Handling 2 Team Leads, each with strength of 15 members.
- Directly responsible for 2 Team Leads, who in turn oversee 15-20 QC editors.
- Involvement in QA research and feedback.
- Supervised day-to-day operations to meet performance, quality and service expectations
- Improved customer satisfaction by addressing and resolving complaints promptly
- Developed strong working relationships with staff, fostering positive work environment
- Promoted teamwork within workplace by encouraging collaboration among staff members on various projects tasks
- Collaborated with management team to develop strategic plans for business growth and improvement
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Conducted employee performance evaluations, providing constructive feedback for growth and development
Team Lead
Deluxe Entertainment Distribution India Private Limited
Bangalore
08.2015 - 11.2018
- Handling a group of 16 members
- Work in close coordination with the Managers and other Leads to make sure that all work for the day is scheduled and completed in a timely manner and that resources have been utilized optimally across shifts
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively
- Trained new team members by relaying information on company procedures and safety requirements
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style
Team Lead
First Advantage, ITPL
Bangalore
10.2014 - 08.2015
- Handling a team of 22 members for a span of one year
- Working with the Lexus-Nexus Verification department as a Team Lead and handled a team of 22 members
- Handling employment and education verification for more than 250 clients around the US companies
- Supporting the WFM team with forecasting reports
- Assisting in forecasting accuracy results in daily and weekly trending report.
Team Lead
India Software Group Novasoft, ISGN
Bangalore
11.2010 - 10.2014
- Directed and supervised team of 15 engaged in mortgage document verification.
- Have been a part of the transition team of the pilot process SunTrust QA/QC to ISGN
- Was a part of a successful transition team in Florida, US
- Responsible for determining errors in the provided checklist from SunTrust
- Handle tasks like document viewing, updating checklist, and monitoring quality internally
- Setting and meeting goals and deadlines
- Responsible for recommending necessary changes and modifications to the process as and when required
- Implementing procedures to improve productivity and quality
- Developing departmental plans
- Assist the team in solving programs related with process
- Monitor and supervise the downtime of production related to any system downtime.
Short Sale Specialist, Sales - Specialist
Ocwen Financial
Bangalore
11.2009 - 11.2010
- Review short sale request submitted by customers based on qualification criteria's
- Review short sale packages, contacting realtors and request for missing documents to complete the short sale file
- Reviewing short sale files and negotiating offers to ensure that the offers submitted are in line with marketable value
- Review HUD 1 settlement statement / Net sheet, get changes made if necessary
- Negotiating offers to ensure Ocwen gets the best possible deal
- Approving short sale offers if it falls under out approval limit
- Obtaining approval from Investors or Mortgage Insurance companies for the offer submitted if needed
- Coordinating with the processing to ensure that the approval letters are being sent on approved files.
Subject Matter Expert
Dell International Services, Dell Financial Services
Bangalore
05.2005 - 05.2009
- Handling Floor Escalations on extremely escalated financial issues
- Conducting Process Refreshers (New Updates) for the team members across the Floor
- Monitoring & planning progress of team members, based on their strength, and weaknesses
- Completing work requirements within set deadlines
- Cross-training the team to promote team work
- Reporting on queue monitoring data and floor call flow
- Supervising how those duties were carried out
- Creating a staff duty roster and implementing it
- Organizing short training and seminars for staff members
- Solving minor problems and staff grievances that occur.
Education
Bachelor of Arts - History
06.1998 - 01.2000
Skills
Operations Management
Employee Performance Evaluations
Task Delegation
Team motivation
Languages
English
Bilingual or Proficient (C2)
Kannada
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Malayalam
Upper intermediate (B2)
Tamil
Upper intermediate (B2)
Projects
Call centre Management Leadership Essentials 1 Presentation Skills Being Assertive Email Etiquettes
Timeline
Manager - Deluxe Entertainment Distribution India Private Limited
01.2022 - 7 2023
Assistant Manager - Deluxe Entertainment Distribution India Private Limited
11.2018 - 01.2022
Team Lead - Deluxe Entertainment Distribution India Private Limited
08.2015 - 11.2018
Team Lead - First Advantage, ITPL
10.2014 - 08.2015
Team Lead - India Software Group Novasoft, ISGN
11.2010 - 10.2014
Short Sale Specialist, Sales - Specialist - Ocwen Financial
11.2009 - 11.2010
Subject Matter Expert - Dell International Services, Dell Financial Services
05.2005 - 05.2009
Ch. Charan Singh University - Bachelor of Arts, History
06.1998 - 01.2000