Brijlal Gupta

• Manage PAN India IT Service, with 4 IT staff (which we manage 2200 user And 1700 Endpoint)
• Planning for new IT infrastructure including desktops, notebooks, smartphones, video conferencing equipment, printers, cameras, etc.
• Managing employee onboarding and offboarding processes.
• Planning & implement of IT Ops if any New Office are open at any city
• Coordinate with vendor for IT & Admin Asset Verification & Tagging and submit report to Finance team
• Work with Vendor to complete ISO 27001 / SOC2 Type 1 & Type 2 report & GDPR Certification
• Global Administration of Microsoft O365.
• Administration of Google Workspace.
• Renewal of all Business Application
• Manage Yearly and Quarterly Townhall of PAN India
• Administration and management of Sophos XDR, including vulnerability assessments.
• Asset management using Infitronix.
• IT call management Using Manage Engine service desk
• Manage IT Compliance (Adobe & Coral India)
• Manage 1700 Endpoint using Manage Engine tool
• Renewing contracts for Cloud servers, O365 & Adobe CC suite and other software.
• Administration and management of Zscaler ZIA, including Internet security policy etc.
• Providing guidance to the team for installing and troubleshooting level 2 issues related to server hardware, software, desktops, and laptops.
• Implementing, administering, and managing firewalls.
• Administration and management of 500 Druva Insync user
• Providing remote support to branch offices and work-from-home (WFH) users.
• Supporting LANs, WANs, network segments, Internet, and intranet systems, including internal applications like SAP.
• Making recommendations for future upgrades while managing budgets.
• Managing backup of 2000 Endpoint and top User emails Backup.
• Optimizing costs and budgeting effectively.
• 1300+ users Migration from Gsuit to O365
• Deployed Zscaler ZIA on 1700 system and secure the official email to open on non-office device
• Email Migration of 140 User From Hvsnarock.com to HVS.com
• Anarock Office IT setup at PAN India (12 Location)
• Participated in due diligence efforts as a subject matter expert on IT infrastructure, systems, and cybersecurity.
• Conducted technical assessments of target company IT environments, focusing on network architecture, server infrastructure, and software applications.
• Collaborated with legal and compliance teams to assess data security practices and regulatory compliance status.
• Reviewed vendor contracts, service level agreements, and IT policies to identify potential risks and liabilities.
• Assisted in the development of due diligence reports and presentations, providing insights and recommendations based on technical evaluations.
• Supported post-transaction integration efforts by contributing to IT integration plans and providing technical expertise as needed.

Resolve complex hardware, software, OS, and network-related issues.

Deep-dive diagnosis using system logs, registries, and event viewers.

Manage and support OS deployments (Windows, macOS, Linux).

Support for domain join issues, Group Policy troubleshooting.

Patch management and system updates coordination.

Enforce security policies (BitLocker, antivirus, DLP tools).

Ensure compliance with IT governance and security frameworks.

Remediate vulnerabilities found in endpoint scans

Liaise with other IT teams (Network, Server, Security) for cross-functional issues.

Engage with vendors for specialized hardware/software issues.

• Participated in IT infrastructure projects, contributing valuable insights and expertise to ensure successful outcomes.
• Contributed to cost-saving initiatives through optimization of resources and implementation of virtualization technologies in the desktop environment.
• Coordinated with vendors for warranty repair of IT assets.
• Improved network stability by proactively monitoring and maintaining hardware, software, and connectivity components.
• Supported enterprise-wide software deployments using automated tools, delivering consistent results across all workstations.
• Enhanced system performance by implementing effective troubleshooting techniques and resolving complex technical issues.
• Collaborated closely with other IT teams to ensure seamless integration of desktop services within the organization''s infrastructure.
• Provided remote support capabilities for geographically dispersed users through remote desktop tools that enabled quick issue resolution.
• Assisted in the successful migration of legacy systems to modern platforms by assessing compatibility requirements and executing appropriate actions.
• Provided tier-one end-user support on phone, in-person and by ticketing system.
• Ensured compliance with security policies by conducting regular audits of user accounts, permissions, and access controls in the desktop environment.
• Mitigated risks associated with unauthorized software installations through diligent monitoring efforts and strict adherence to company policies.
• Evaluated new technologies and provided recommendations for integration into existing desktop environments, keeping the organization at the forefront of industry advancements.
• Boosted team productivity by providing training on new technologies and sharing knowledge with colleagues.
• Managed high levels of call flow and responded to technical support needs.
• Diagnosed and troubleshot hardware, software and network issues.
• Responded to customer inquiries and provided technical assistance over phone and in person.

· Provide L1, L2 support, Remote support, coordination with user and Junior Engineer.

· Provide remote support to PAN India. Forwarding new users, email IDs request to concern team and resolve related problems.

· Provide Software, Hardware, Network Support and Operating System support to all locations. Responsible for all internet related security.

· Configuring of Outlook Express, MS Outlook, such as Pop3, MS Exchange & Troubleshooting of Outlook


· Installing of applications like MS Office 2003,2007,2010,2013 and Ms Lync 2010, Adobe Products, .Dot Net.


· Responsible for all kind of troubleshooting in internal software of Iron Mountain


· Installation of Antivirus software with client and server updated patches.


· Installing and configure WI-FI router with security access.


· Maintenance the all clients Computers and Handling Technical complaints of all clients Computers.


· Screening of Requisitions Prior to Forwarding for Procurement In-charge. Material Procurement Receipts, Physical Inspection, Stacking, Maintaining All Procurement Documents.


· Analysis of Vendor Performance & Price Variance & Purchase related all responsibility - New Vendor Development, Price Negotiation with vendor, PO releasing, Material Delivery and Payment etc

• Managed vendor relationships for hardware and software procurement, ensuring cost-effective investments in technology resources.
• Reduced system downtime with proactive maintenance, monitoring, and troubleshooting strategies.
• Fostered a culture of innovation by encouraging collaboration between IT specialists and other departments within the organization.

Entry-level support for desktops, installations, and basic network setup.

• Led system administration, overseeing 120 installations across multiple facilities.