Summary
Overview
Work History
Education
Skills
Timeline
GeneralManager
Brijraj Jat

Brijraj Jat

General Manager
Indore,Madhya Pradesh

Summary

Skilled Manager enthusiastic about promoting company offerings to bring about dramatic business growth. Practiced in building loyal relationships and managing diverse conflicts by applying exceptional sales, organisational and prioritisation skills developed over 18 years in field. High-energy Manager successful in building and motivating dynamic teams. Cultivates company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. Manager with 16 years of managerial experience. Holds extensive knowledge of customer service industry operations. Strong strategic-planning and people-management skills.

Overview

17
17
years of professional experience

Work History

General Manager

Flame of the Forest Resort
Indore, India
05.2024 - Current
  • Generated business, cost and employee reports to management.
  • Monitored and evaluated teams, identifying and targeting opportunities for improvement.
  • Delivered business strategy to drive revenue and operational efficiencies.
  • Resolved internal staff conflicts to mutual benefits of all parties involved.
  • Implemented effective customer service procedures to encourage positive feedback.
  • Empowered staff members to contribute to continuous improvement, quality and growth of company.
  • Set policies and processes outlining expectations on employee behaviour at every level.
  • Managed high-performing teams to deliver quality customer service and stable profits.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Monitored operations to assess and highlight results.
  • Partnered with management team to optimise operations and reduce costs.
  • Maintained organisational compliance with applicable legislation and regulations.
  • Directed day-to-day work of Number employees and motivated teams to exceed objectives.
  • Set strategic plans to govern functioning of Type operations.

Operations Manager

FM Mall &Cinema
Bhagalpur , India
10.2023 - 05.2024
  • Increased department profitability by reducing operations costs.
  • Noted employee absences and grievances, and improved team development and performance with right training.
  • Developed, recommended and implemented strategies to improve employee work quality and speed.
  • Managed and motivated high-performing teams for successful KPI attainment.
  • Reduced costs and improved operations by analysing processes and customer feedback.
  • Monitored and reviewed operational performance, aiding improved business strategy to maximise productivity.
  • Liaised with management to align daily operations with overarching priorities.
  • Strategically scheduled and managed Number+ staff members, maintaining high-performing business operations.
  • Supervised daily operations, acting as point of contact for any queries or obstacles.

Business Development Manager

Dot Box Conception Pvt Ltd
Indore , India
11.2021 - 10.2023
  • Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
  • Consistently exceeded revenue targets through new account development.
  • Reported to senior leadership on latest research on market insights, industry trends and expansion opportunities.
  • Predicted possible positive and negative effects of proposed business developments to guide strategy development.
  • Identified different areas to evaluate potential impact of new research findings for maximum ROI.
  • Formulated actionable plans to leverage insightful data on latest customer demographics.
  • Drafted fully-fledged proposals to recommend senior management on different courses of action.
  • Identified opportunities to drive business growth, diversification and expansion.
  • Coached team to build client relationships and exceed sales targets.
  • Introduced new technologies into team workflows to boost output efficiency and accuracy.
  • Designed strategies to contribute and enhance seamless workflows across different teams and departments.
  • Oversaw planning and execution of targeted sales and marketing strategies.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Grew annual revenue by Number% with targeted sales and marketing strategy.
  • Maintained ownership of Type sales pipeline, sourcing and developing new business opportunities to drive sales.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Analysed sales reports to identify trends and update strategies.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Represented organisation to public at trade exhibitions and conventions, driving awareness of Product or Service.

Restaurant Manager

Red Maple Mashal Hotel
Indore, India
04.2020 - 11.2021
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Established safe and secure dining environment with strong sanitation standards.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Analysed operations to improve restaurant efficiency and service levels.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Sourced products locally for improved cost-efficiency and sustainability.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Grew restaurant profits through improved marketing and staff development initiatives.

Assistant Manager

Sun Hotel and Resort
Abu Road, India
08.2017 - 08.2018
  • Evaluated and tracked staff to aid manager conduct performance reviews.
  • Worked with store manager to develop action plans to increase performance and exceed sales KPIs.
  • Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Completed opening and closing procedures multiple times per week, completing reporting and security tasks.
  • Collaborated with store manager, acting as reliable partner to manage and deliver on daily priorities.
  • Evaluated staff performance, implementing training and development programmes to maintain exceptional service levels.
  • Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
  • Built customer relationships with consultative sales approach.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.
  • Maintained store appearance, including shelving organisation, store layout and visual merchandise planning.
  • Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
  • Trained staff on best practices to achieve optimal productivity.
  • Demonstrated conflict management strategies when handling heated discussions between staff and customers.
  • Acted as point of contact and escalation for complex customer queries.
  • Streamlined processes to improve and optimise office operations.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Oversaw facility maintenance and allocated needed resources to meet standards.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Monitored health and safety measures for guaranteed compliance.
  • Represented organisations at seminars, conferences and business events.
  • Planned revenue generation strategies designed for growth.
  • Developed organisational policies for administrative oversight and internal controls.
  • Created classification systems to manage archives.
  • Created digital file classification system for company-wide use.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.

Cafe Manager

Dot Box Conception Pvt Ltd
Indore, India
08.2018 - 03.2020
  • Analysed operations to improve restaurant efficiency and service levels.
  • Created rosters on daily basis using petpooja.
  • Served 150000+ customers per annum.
  • Developed and managed cleaning rosters to guarantee cafe health and safety standards.
  • Liaised with suppliers to build and maintain excellent working relationships, ensuring quality.
  • Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
  • Maintained first-class cafe cleanliness and food safety procedures through training.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Supervised daily activities of 60 cafe staff.
  • Established and maintained excellent customer service policies and processes to promote repeat business.
  • Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Promoted from supervisor to Cafe Manager within 1 year.
  • Worked collaboratively with director to develop menus using fresh, seasonal produce.
  • Established safe and secure dining environment with strong sanitation standards.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
  • Recruited and trained 35+ staff over Years period.
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Encouraged feedback from restaurant customers, using insights to implement positive process changes.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Led by example in providing customers with attentive, professional restaurant service.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Negotiated with suppliers to obtain quality ingredients at excellent prices.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Sourced products locally for improved cost-efficiency and sustainability.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Developed menus with strict cost controls to maximise restaurant profits.

Restaurant Supervisor

Rasoi Ghar LLC
Dubai, Uae
05.2015 - 08.2017
  • Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
  • Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
  • Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
  • Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
  • Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
  • Attended regular training to obtain and update food safety certificates.
  • Ensured exceptional health and safety standards by closely monitoring restaurant operations.
  • Coordinated activities of dining room personnel to provide prompt, courteous service to patrons.
  • Provided administrative support to upper management through inventory reporting, budget governance and payroll management.
  • Boosted sales through targeted product training and upselling strategy.
  • Built and maintained excellent working relationships with produce suppliers to ensure ingredient quality.
  • Protected brand image with exceptional restaurant presentation and maintenance.
  • Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
  • Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Achieved financial goals through rigorous restaurant budgeting and forecasting.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Collaborated with chefs to plan and implement fresh, innovative menus, driving restaurant footfall and sales.
  • Developed, implemented and communicated business plans to promote profitable food and beverage sales.
  • Effectively managed payroll and HR processes, including paperwork completion for new hires and terminations.
  • Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Developed menus with strict cost controls to maximise restaurant profits.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Grew restaurant profits through improved marketing and staff development initiatives.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Coordinated Front of House and Back of House staff ahead of events for smooth execution to maximise guest satisfaction.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Created team building initiatives to encourage upselling and meet revenue targets.
  • Liaised with kitchen teams to develop innovative, seasonal menus for maximised customer appeal.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.

Team Leader

Hotel Four Point By Sheraton
Jaipur , India
03.2013 - 02.2015
  • Supported new hires through onboarding process for speedy and successful training.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.
  • Recognised exceptional individual performance for improved motivation.
  • Led shifts and motivated team to drive sales.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Coached team members through new or difficult workflows.
  • Fostered positive employee relationships through communication, training and coaching.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Developed organisational policies for administrative oversight and internal controls.
  • Handled negotiations with outside vendors and service agencies to meet group needs.
  • Drafted procedural statements and guidelines for company-wide use.
  • Maintained smooth-running business operations by delegating priorities to staff abilities.
  • Investigated issues affecting group operations, prepared reports and helped correct problems.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Planned revenue generation strategies designed for growth.
  • Represented organisations at seminars, conferences and business events.
  • Designed and implemented training to further develop staff based on business goals.
  • Created classification systems to manage archives.
  • Streamlined processes to improve and optimise office operations.
  • Coordinated hiring, recruitment and training strategies to build successful administrative team.
  • Established clear budgets and cost controls strategies to meet objectives.
  • Analysed and resolved complex resource management issues for optimised scheduling.

Guest Service Associate

Hotel Radisson Blu
Indore, India
12.2011 - 02.2013
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Delivered first class customer care through polite, professional service.
  • Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
  • Registered guest information on database to maintain accuracy.
  • Advised guests of current offers and promotions to upsell services.
  • Prepared customer bills and processed payments upon check out.
  • Answered calls and routed to proper guest or department during switchboard operator absences.
  • Greeted guests warmly and professionally for positive first impressions.
  • Updated systems with booking information to reflect accurate, current availability.
  • Facilitated check-in and check-out procedures for guests.
  • Answered guest calls and resolved queries promptly and politely.
  • Informed guests of hotel security features and offered details regarding safety processes and procedures.
  • Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.
  • Addressed questions, escalating issues and complaints to management.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Informed guests regarding events and announcements.
  • Maintained excellent product and service knowledge to offer helpful customer guidance.
  • Verified ID and payment methods of guests.
  • Checked guests in and out and processed payments according to booking notes.
  • Created newsletters, brochures and social media posts to promote hotel services.
  • Reconciled floats and administered petty cash systems.
  • Actioned special requests to elevate guest stays.
  • Upsold activities from tourism partners to boost revenue.
  • Kept reservations systems up-to-date for clear availability management.
  • Recorded guest account activity to produce accurate bills upon departure.
  • Planned schedules to support consistent service delivery and reception coverage.
  • Greeted and checked-in guests promptly and professionally.
  • Updated finance and payroll records with strong accounting knowledge.
  • Coordinated housekeeping staff to prepare rooms for guest arrivals.
  • Provided local attraction and event information for enhanced hotel stays.
  • Issued guest room keys with advice on location and access.
  • Inspected presentation of rooms and laundry items.
  • Instructed maintenance staff to service rooms with known issues.
  • Suggested restaurants tailored to guest preferences.
  • Managed incoming calls effectively using switchboard systems.
  • Processed and provided clear, accurate receipts for guest payments.
  • Organised guest transport to support smooth airport transfers.

Front Office Assistant

Vijayshree Heritage Village
Hospet, India
09.2010 - 12.2011
  • Secured reception area and deposited belongings.
  • Liaised with front office manager, regularly updating room status to improve turnaround time.
  • Greeted and assisted 1500 business visitors annually.
  • Sorted and distributed booking mail to 11 employees.
  • Delivered exceptional guest service throughout entire years process.
  • Assisted duty manager with additional guest service tasks including check in , check out and welcoming during busy periods.
  • Accurately handled cash transactions in line with sop standards.
  • Managed 1000 reservation reservations in 2 year using ids.
  • Entered handwritten data into computers for easy retrieval.
  • Kept inventory of office supplies and ordered new items when necessary.
  • Responded promptly to telephone enquiries from clients, vendors and customers.
  • Created weekly and monthly reports and presentations, enabling improved operational analysis.
  • Sorted and distributed incoming mail to correct recipients throughout busy office environments.
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Processed new clerical requests and followed up to ensure timely completion and complete satisfaction with results.
  • Kept office tidy, organised and stocked with supplies.
  • Processed invoices and payments using accounting software.
  • Oversaw daily office operations and equipment maintenance.
  • Greeted guests and clients with warmth and professionalism.
  • Took and relayed messages between staff, customers and other parties.
  • Scheduled appointments, meetings and travel for office staff.
  • Received and screened high-volume internal and external communications, calls and email.
  • Opened office each day and readied spaces for staff and guests.
  • Organised and maintain office common areas.
  • Helped set up internal and external office activities for small and large groups.
  • Kept flawless records of office activities, staff calendars and events.
  • Called customers with past-due invoices to request prompt payment.
  • Applied maths abilities to calculate and check financial figures.
  • Processed new customer orders, coordinated related documentation and adjusted account balances.
  • Received and checked financial statements and reconciled related accounts.
  • Tracked metrics with ids spreadsheets and modelled data for staff.
  • Wrote professional letters, emails and memoranda for business communication.
  • Opened and routed business parcels and letters.
  • Examined, scanned and input documents in software system.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Transcribed or scanned data to create new files.
  • Produced clean, error-free professional business correspondence for office team.
  • Sorted and organised different types of information by document type, personnel or location.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.

Senior Steward

Taj Gateway Hotel
Jodhpur, India
07.2009 - 09.2010
  • Conducted comprehensive bag searches and ID checks.
  • Managed crowd and coordinated directional movements to maintain overall safety.
  • Checked visitor bags for disallowed and dangerous items.
  • Assessed sites before events to identify potential risks or challenges.
  • Interacted with guests and staff to build rapport.
  • Enforced ground regulations and handled disorderly conduct concerns with utmost speed and attention.
  • Advised customers on logistical queries, demonstrating clear understanding of site layout and event timetables.
  • Communicated with and effectively supported guests of all backgrounds.
  • Responded to safety incidents and possible criminal offenses to contain and support.
  • Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of public areas.
  • Delivered smooth events with proactive crowd and traffic control.
  • Controlled access to property at set points and managed queues.
  • Reported incidents to security team for resolution.
  • Served foods and beverages based on passenger locations and ticket tiers.
  • Readied passengers for voyages with comprehensive safety talks and demonstrations.
  • Met passengers at entrance, verified tickets and directed individuals to locations.
  • Provided blankets and pillows for improved passenger comfort.
  • Handled special needs of children, elderly and individuals with disabilities.
  • Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
  • Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
  • Managed emergency response actions following established procedures for evacuation and passenger safety.
  • Used weather, route details and passenger information to accurately prepare for trips.
  • Actioned tasks and responsibilities assigned during pre-flight briefings.

Assistant Steward

Hotel Park Plaza
Jodhpur , India
11.2007 - 07.2009
  • Reported incidents to security team for resolution.
  • Maintained meticulous venue appearance by constantly verifying cleanliness and tidiness of public areas.
  • Assessed sites before events to identify potential risks or challenges.
  • Advised customers on logistical queries, demonstrating clear understanding of site layout and event timetables.
  • Checked visitor bags for disallowed and dangerous items.
  • Completed timely and thorough stocktaking and requisitioned new supplies.
  • Enforced ground regulations and handled disorderly conduct concerns with utmost speed and attention.
  • Managed crowd and coordinated directional movements to maintain overall safety.
  • Communicated with and effectively supported guests of all backgrounds.
  • Interacted with guests and staff to build rapport.
  • Welcomed attendees and promptly resolved queries.
  • Delivered smooth events with proactive crowd and traffic control.
  • Conducted comprehensive bag searches and ID checks.
  • Prepared cabin and passengers for safe landing.
  • Performed rigorous pre-flight security checks ahead of take off.
  • Used weather, route details and passenger information to accurately prepare for trips.
  • Supported passengers through emergency scenarios for safe outcomes.
  • Provided blankets and pillows for improved passenger comfort.
  • Updated passengers on changes to flight information and timings.
  • Handled special needs of children, elderly and individuals with disabilities.
  • Met passengers at entrance, verified tickets and directed individuals to locations.
  • Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
  • Assessed emergency equipment and first aid kits ahead of travel.
  • Checked cabin regularly for upkeep requirements and maintained clean, tidy space.
  • Helped passenger with diverse comfort requests and answered questions.

Education

Diploma In Hotel Management - Food & Beverages Service

National Council For Hotel Management & Catering T
Ajmer
04.2007

Skills

Staff development

undefined

Timeline

General Manager

Flame of the Forest Resort
05.2024 - Current

Operations Manager

FM Mall &Cinema
10.2023 - 05.2024

Business Development Manager

Dot Box Conception Pvt Ltd
11.2021 - 10.2023

Restaurant Manager

Red Maple Mashal Hotel
04.2020 - 11.2021

Cafe Manager

Dot Box Conception Pvt Ltd
08.2018 - 03.2020

Assistant Manager

Sun Hotel and Resort
08.2017 - 08.2018

Restaurant Supervisor

Rasoi Ghar LLC
05.2015 - 08.2017

Team Leader

Hotel Four Point By Sheraton
03.2013 - 02.2015

Guest Service Associate

Hotel Radisson Blu
12.2011 - 02.2013

Front Office Assistant

Vijayshree Heritage Village
09.2010 - 12.2011

Senior Steward

Taj Gateway Hotel
07.2009 - 09.2010

Assistant Steward

Hotel Park Plaza
11.2007 - 07.2009

Diploma In Hotel Management - Food & Beverages Service

National Council For Hotel Management & Catering T

Similar Profiles

CREATE PROFILE
Brijraj JatGeneral Manager