BRILLIANT ANTHONY FARIA
Associate Operations Manager
Navi Mumbai
Summary
Motivated Assistant Operations Manager with a proven track record in developing and implementing operational plans and schedules. Possesses a comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer who effectively addresses organizational objectives by creating thorough task-completion roadmaps.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Associate Operations Manager
Accenture Pvt Ltd
8 2019 - 5 2024
- Managed a team of 150+ resources working for digital inside sales and content moderation for a social media organization
- Oversaw daily operations, including client SLA's such as sales, quality, AHT, billable hours, inventory control, HC management, implementation of new client policies, shrinkage, invoice forecast & management
- Managed daily collaborations with internal stake holders to improve effectiveness through detailed RCA's and action plans
- Enhanced client satisfaction by establishing clear communication channels and addressing concerns promptly
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs
SME
Ocwen Financials Pvt Ltd
01.2012 - 08.2019
- Managed team of 23 resources for US mortgage loss mitigation process
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
CSR/ Team Coach
Zenta Pvt Ltd
07.2007 - 10.2011
- Provided exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process
- Demonstrated adaptability by effectively managing a diverse range of accounts across various industries
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Education
BBA - Business Administration
Bharathiar University
Coimbatore 03.2015 - 09.2017
Skills
Client Retention
Workflow Optimization
Process Improvement
Inventory Management
P&L Management
Data Analysis
Financial Management
Operational Efficiency
Employee Relations
Standard Operating Procedures
Workforce Planning
Timeline
BBA - Business Administration
Bharathiar University
03.2015 - 09.2017
SME
Ocwen Financials Pvt Ltd
01.2012 - 08.2019
CSR/ Team Coach
Zenta Pvt Ltd
07.2007 - 10.2011
Associate Operations Manager
Accenture Pvt Ltd
8 2019 - 5 2024
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