BRILLIANT ANTHONY FARIA
Mahalaxmi Apt, Bldg 1/B5, Sector 10, Vashi, Navi Mumbai
Summary
Operations Manager with a proven track record in developing and implementing operational plans and schedules. Possesses a comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer who effectively addresses organizational objectives by creating thorough task-completion roadmaps.
Overview
2026
2026
years of professional experience
Work History
Operations Manager
BVS Global Services
10.2024 - Current
- Managed end to end corporate mobility for the GCC region
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with clients to build connections and nurture relationships .
- Assisted in recruiting, hiring and training of team members.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Operations Manager
Accenture Pvt Ltd
8 2019 - 5 2024
- Managing a team of 150+ resources including 8 team leads and 2 assistant managers working for digital inside sales and content moderation for a social media organization
- Overseeing daily operations, including client SLA's such as sales, quality, AHT, billable hours, inventory control, HC management, implementation of new client policies, shrinkage, invoice forecast & management
- Managed daily collaborations with support function (QA & Training teams) to improve effectiveness through detailed RCA's and action plans
- Enhanced client satisfaction by establishing clear communication channels and addressing concerns promptly during WBR's and MBR's
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs resulting in ~38% profit
Team Lead
Ocwen Financials Pvt Ltd
01.2012 - 08.2019
- Managed team of 23 resources for US mortgage loss mitigation process
- Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
CSR/ Team Coach
Zenta Pvt Ltd
07.2007 - 10.2011
- Provided exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions
- Maintained strict compliance with all federal, state, and company regulations during each step of the collections process
- Demonstrated adaptability by effectively managing a diverse range of accounts across various industries
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
Education
BBA - Business Administration
Bharathiar University
Coimbatore09.2017
Skills
- Client Retention
- Inventory Management
- P&L Management
- Business Continuity Management
- Business analysis
- Safety management
- Workforce planning
- Logistics management
Timeline
Operations Manager
BVS Global Services
10.2024 - Current
Team Lead
Ocwen Financials Pvt Ltd
01.2012 - 08.2019
CSR/ Team Coach
Zenta Pvt Ltd
07.2007 - 10.2011
BBA - Business Administration
Bharathiar University
Operations Manager
Accenture Pvt Ltd
8 2019 - 5 2024
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