Summary
Overview
Work History
Education
Skills
Timeline
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BRILLIANT ANTHONY FARIA

Mahalaxmi Apt, Bldg 1/B5, Sector 10, Vashi, Navi Mumbai

Summary

Operations Manager with a proven track record in developing and implementing operational plans and schedules. Possesses a comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer who effectively addresses organizational objectives by creating thorough task-completion roadmaps.

Overview

2026
2026
years of professional experience

Work History

Operations Manager

BVS Global Services
10.2024 - Current


  • Managed end to end corporate mobility for the GCC region
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Interacted well with clients to build connections and nurture relationships .
  • Assisted in recruiting, hiring and training of team members.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.

Operations Manager

Accenture Pvt Ltd
8 2019 - 5 2024
  • Managing a team of 150+ resources including 8 team leads and 2 assistant managers working for digital inside sales and content moderation for a social media organization
  • Overseeing daily operations, including client SLA's such as sales, quality, AHT, billable hours, inventory control, HC management, implementation of new client policies, shrinkage, invoice forecast & management
  • Managed daily collaborations with support function (QA & Training teams) to improve effectiveness through detailed RCA's and action plans
  • Enhanced client satisfaction by establishing clear communication channels and addressing concerns promptly during WBR's and MBR's
  • Spearheaded process improvements, resulting in increased productivity and reduced operational costs resulting in ~38% profit

Team Lead

Ocwen Financials Pvt Ltd
01.2012 - 08.2019
  • Managed team of 23 resources for US mortgage loss mitigation process
  • Promoted a culture of continuous improvement by encouraging feedback from all levels of the organization and implementing actionable changes accordingly
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.

CSR/ Team Coach

Zenta Pvt Ltd
07.2007 - 10.2011
  • Provided exceptional customer service by empathizing with clients' financial situations while working towards mutually beneficial solutions
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process
  • Demonstrated adaptability by effectively managing a diverse range of accounts across various industries
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.

Education

BBA - Business Administration

Bharathiar University
Coimbatore
09.2017

Skills

  • Client Retention
  • Inventory Management
  • P&L Management
  • Business Continuity Management
  • Business analysis
  • Safety management
  • Workforce planning
  • Logistics management

Timeline

Operations Manager

BVS Global Services
10.2024 - Current

Team Lead

Ocwen Financials Pvt Ltd
01.2012 - 08.2019

CSR/ Team Coach

Zenta Pvt Ltd
07.2007 - 10.2011

BBA - Business Administration

Bharathiar University

Operations Manager

Accenture Pvt Ltd
8 2019 - 5 2024

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BRILLIANT ANTHONY FARIA