BRINDA SANCHIHAR

Project: TN Projects - Katie Beckett
Client: State of Tennessee
Domain: Healthcare

The Katie Beckett program in Tennessee supports children under 18 with disabilities or complex medical needs who are not eligible for Medicaid due to their parents' income or assets.

Roles and Responsibilities:
- Prepared test data based on scenario requirements and preconditions across multiple environments.
- Executed and validated test scripts in JAMA.
- Accurately documented test results with supporting evidence.
- Logged and tracked defects identified during testing using Jira and JAMA.
- Conducted ad hoc and regression testing.

Tools: JIRA, JAMA, SharePoint, ServiceNow, Oracle DB.

Project: TennCare-TEDS
Client: State of Tennessee
Domain: Healthcare

TennCare is Tennessee's Medicaid program providing healthcare to low-income pregnant women, children, the elderly, and individuals with disabilities. TEDS is the state's eligibility determination system, modernizing and streamlining the eligibility and appeals processes. It includes three main portals: Worker Portal, Member Portal, and Partner Portal.

Roles and Responsibilities:
- Tested TEDS functionality in a staging environment to ensure readiness for production.
- Set up test data based on scenario requirements and preconditions across multiple environments.
- Created and executed end-to-end test scenarios, recording detailed results.
- Documented test results and reported defects.
- Collaborated with QA testers and project teams to understand software functionality and user requirements.
- Worked closely with developers to reproduce, analyze, and verify reported issues and fixes.
- Aligned testing efforts with QA managers to prioritize and implement strategic approaches.
- Performed exploratory testing to identify potential hidden issues.
- Participated in discussions to provide input on quality and risks throughout the software development lifecycle.
- Contributed feedback on process improvements and best practices to enhance the QA process.
- Assisted peers and new team members in setting up preconditions and understanding the system.
- Attended scrum ceremonies to ensure smooth project communication and collaboration.

Tools: JIRA, JAMA, SharePoint, ServiceNow, Oracle DB.

Project: Expense Track
Domain: Payments

Comdata Expense Track is an expense management solution designed to simplify the creation, submission, and approval of expense reports. It enables users to manage all expense reporting online, eliminating the need for paper receipts, and streamlines the submission process while automating policy enforcement.

Roles and Responsibilities:
- Collaborated with business stakeholders to gather requirements and developed or modified SQL queries to retrieve data from ERP systems.
- Partnered with the development team to ensure alignment on requirements and accurate effort estimation.
- Performed manual testing on all features of the Expense Track application.
- Installed and configured the software on customer servers, ensuring accurate data retrieval and availability for other departments.
- Verified data integrity by checking various tables in SQL Server databases.
- Created and modified data export files using SQL based on customer requirements, ensuring seamless integration with their ERP systems.
- Managed tickets assigned through Salesforce and email, addressing them in a timely manner.
- Resolved customer issues within time-sensitive deadlines and provided support to team members as needed.

Tools: SQL Server, Salesforce, JIRA, MS Office, ServiceNow.

Project: MMP (Manage My Patient)
Client: North America MedTech Group
Domain: Healthcare

North America MedTech Group provides healthcare management solutions. MMP is a web-based platform designed to integrate patient and doctor information, enabling efficient tracking and management of individual data, appointments, and medical history.

Roles and Responsibilities:
- Developed and executed manual test plans and test cases, based on business requirements and functional specifications.
- Created SQL queries to validate data integrity and ensure accuracy between the front-end UI and back-end databases.
- Conducted smoke and sanity testing on each new build.
- Performed functional, integration, and regression testing as per project requirements.
- Identified, reported, and collaborated with the development team to resolve defects using JIRA for defect management.
- Conducted retesting to verify defect resolution on subsequent builds.
- Participated in daily scrums and weekly status meetings to update stakeholders on testing progress and upcoming efforts.

Tools Used: HP Quality Center (ALM), Toad, JIRA.

Domain: Insurance

• Reviewed and evaluated Life, Health, and Annuity applications to assess risk and eligibility for approval.
• Verified accuracy of documentation and analyzed financial information of applicants.
• Maintained up-to-date knowledge of industry trends, regulations and compliance requirements.
• Provided guidance on underwriting procedures to junior staff members.
• Participated in regular training sessions regarding updates in relevant regulations.
• Verified that all the required documents have been received and reviewed in a timely manner and resolved discrepancies if any arise.
• Make accurate and sound risk decisions that will protect the insured and the firm.
• Approval limit of 1,000,000 Sum Insured with the Authority to review larger policies.
• Explain adverse decisions to sales and customers.
• Identify risks and make decisions based on the risks.
• Reviewed various insurance applications.
• Reviewed financial and medical documents to determine ratings on policies.
• Utilize critical thinking skills to analyze financial and medical information of applicants.
• Involved in UAT testing of a new business application that automates underwriting decisions.
• Documented defects and tracked them to closure.
• Coordinated with the development team, participated, and offered suggestions in every stage of the app development process.
• Tools: MS Excel, MS Word, Life Asia, Goldmine, PowerPoint, and BRE tool.

Domain: Retail Telecom

• Conducted team meetings to discuss performance and set goals.
• Organized team-building activities to enhance communication and collaboration.
• Provided coaching and mentoring to individuals on the team.
• Evaluated individual performance and provided feedback.
• Implemented strategies to improve overall team productivity.
• Identified areas of improvement and established action plans.
• Monitored progress towards achieving objectives.
• Managed workflow processes to ensure tasks are completed on time.
• Handled escalated issues from customers and provided timely resolutions.

Domain: Retail Telecom

• Provided information about products and services available to customers.
• Processed customer requests accurately and efficiently.
• Resolved customer inquiries in a timely manner.
• Demonstrated active listening skills when responding to customer questions and complaints.
• Maintained an organized system for tracking customer interactions and feedback.
• Escalated unresolved customer issues to the appropriate department or manager for resolution.
• Suggested product solutions based on individual customer needs.
• Answered phone calls from customers promptly and courteously.
• Maintained knowledge of current sales promotions and new product releases.
• Stayed informed of industry trends by attending relevant workshops and seminars.
• Offered suggestions to improve processes related to customer service activities.
• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
• Trained new hires on products and services, best practices and protocols to reduce process gaps.
• Improved customer service wait times to mitigate complaints.