Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Brinda Sharma

Digital Producer
DEHRADUN

Summary

Experienced and highly motivated digital publishing professional with over 7.5 years of experience across academic journal publishing, and customer service. Currently serving as a Digital Producer at Pearson with 3.5 years of experience managing content development, digital course production, course builds, multimedia assets, and project budgets. With overall experience of 12 years in journal and digital publishing. Demonstrated expertise in stakeholder collaboration, quality assurance, and process optimization. Actively integrates AI tools to enhance productivity and content accuracy. A proactive team player and mentor with excellent communication and problem-solving skills.

Overview

14
14
years of professional experience
6
6
Certifications

Work History

Digital Producer

Pearson Education Services
03.2022 - Current
  • Lead the production and delivery of digital learning content, including interactive course builds, videos, assessments, and presentations on the MyLab platform.
  • Coordinate closely with subject matter experts, authors, and internal teams to ensure content accuracy, pedagogical alignment, and timely delivery.
  • Manage and monitor project budgets, ensuring efficient resource allocation, and on-time delivery within financial constraints.
  • Oversee video production workflows, from scripting to final delivery, ensuring alignment with course objectives and brand guidelines.
  • Perform quality checks to ensure digital content meets accessibility, usability, and instructional design standards.
  • Champion the integration of AI tools for content generation, text extraction, and editorial improvements, significantly improving turnaround times.
  • Prepare detailed project reports, timelines, and dashboards to track progress, and report updates to internal stakeholders.
  • Drive continuous process improvements, and contribute to workflow optimization across the digital production team.
  • Participate in ongoing AI upskilling programs to support innovation and raise the performance bar within the organization.
  • Successfully completed three projects in Math/Stats and made them live on MyLab.

Senior Peer Review Associate

SAGE Publications India Pvt. Ltd.
04.2018 - 03.2022
  • Managed and executed peer review processes across multiple international journals using the ScholarOne Manuscripts platform.
  • Maintained high-quality communication with editors, reviewers, and authors to ensure a smooth workflow and editorial efficiency.
  • Provided training and mentorship to new team members; audited tasks to maintain workflow integrity, and quality control.
  • Handled troubleshooting, escalations, and served as team lead during the supervisor's absence.
  • Designed and maintained team occupancy and productivity dashboards.
  • Led the OA TAT (Open Access Turnaround Time) improvement initiative.
  • Proposed and helped to implement an automated email reminder system.
  • Trained team members on reviewer selection, and mentored staff handling complex journals.
  • Supported backlog clearance projects and handled special assignments for SAGE Open.

Peer Review Associate

SAGE Publications India Pvt. Ltd.
04.2014 - 04.2018
  • Managed and executed peer review processes across multiple international journals using the ScholarOne Manuscripts platform.
  • Maintained high-quality communication with editors, reviewers, and authors to ensure a smooth workflow and editorial efficiency.
  • Provided training and mentorship to new team members; audited tasks to maintain workflow integrity, and quality control.
  • Handled troubleshooting, escalations, and served as team lead during the supervisor's absence.
  • Designed and maintained team occupancy and productivity dashboards.
  • Led the OA TAT (Open Access Turnaround Time) improvement initiative.
  • Proposed and helped to implement an automated email reminder system.
  • Trained team members on reviewer selection, and mentored staff handling complex journals.
  • Supported backlog clearance projects and handled special assignments for SAGE Open.

Customer Care Executive

IMSI India Pvt. Ltd.
09.2011 - 09.2013
  • Managed U.S.-based client interactions, verified customer accounts, and facilitated smooth handovers to the collections team.
  • Recorded and maintained accurate customer data and payment records.
  • Conducted training for new hires; served as Voice and Accent (VNA) Trainer to improve communication standards across the team.
  • Focused on maintaining a positive customer experience by reading behavioral cues, and adapting communication accordingly.

Education

Master of Arts - English

HNB Garhwal University
Dehradun
04.2001 -

Bachelor of Arts -

HNB Garhwal University
Dehradun
04.2001 -

High School And Higher Secondary School -

NIOS
Dehradun
04.2001 -

Skills

Certification

Giving and Receiving Feedback

Interests

Passionate about creating impactful digital learning experiences, Strong organizational and multitasking abilities, Adaptive to new tools, technologies, and team dynamics, Enthusiastic about digital transformation and educational innovation, Interested in content development, e-tech trends, and process design

Timeline

Digital Producer

Pearson Education Services
03.2022 - Current

Senior Peer Review Associate

SAGE Publications India Pvt. Ltd.
04.2018 - 03.2022

Peer Review Associate

SAGE Publications India Pvt. Ltd.
04.2014 - 04.2018

Customer Care Executive

IMSI India Pvt. Ltd.
09.2011 - 09.2013

Master of Arts - English

HNB Garhwal University
04.2001 -

Bachelor of Arts -

HNB Garhwal University
04.2001 -

High School And Higher Secondary School -

NIOS
04.2001 -

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Brinda SharmaDigital Producer