Summary
Overview
Work History
Education
Skills
Certification
Timeline
Teacher
Brindha Prasad

Brindha Prasad

Chennai

Summary

Expert in managing network and computer systems, specializing in troubleshooting, software installation, and IT infrastructure maintenance. Proven ability to enhance system performance and operational efficiency through effective problem-solving and strategic planning. Successful in implementing robust security measures to safeguard data and network access, resulting in improved system reliability and user satisfaction. Highly adaptable with a strong work ethic and exceptional interpersonal skills, capable of mastering new technologies independently.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior IT Systems Administrator

Tata Consultancy services
Chennai
08.2024 - Current
  • Assisted in the development of Quality Assurance procedures and protocols.
  • Analyzed customer complaints regarding product issues and provided solutions as needed.
  • Collaborated with cross-functional teams to ensure that product specifications are met or exceeded.
  • Reviewed and analyzed customer feedback to identify areas of improvement in product quality.
  • Conducted root cause analysis to investigate the source of problems in production process.
  • Maintained records of inspection results, test data, and other relevant information.
  • Provided thorough documentation on all quality control activities and results.
  • Trained personnel on proper use of tools, equipment, materials, and software used for quality assurance purposes.
  • Worked with off-site teams to complete timely tests and facilitate smooth product releases.
  • Documented, triaged, and managed defects in software and worked with developers to facilitate timely resolutions.
  • Monitored and facilitated bug resolutions to optimize software.
  • Evaluated software products to determine compatibility with existing systems.
  • Planned and implemented upgrades to system hardware and software.
  • Performed network security design and integration duties.
  • Researched and recommended new technologies and strategies for improving system performance.
  • Diagnosed and executed resolution for network and server issues.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.

Senior IT Analyst

Tata consultancy services
Chennai
06.2022 - Current
  • Provided direction and guidance to junior associates on complex tasks.
  • Managed team resources, including assigning tasks, monitoring progress, and ensuring deadlines were met.
  • Resolved customer inquiries in a timely manner while adhering to service level agreements.
  • Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
  • Maintained positive working relationship with fellow staff and management.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Provided HR administrative assistance to management team.
  • Performed root cause analysis when incidents occur in order to determine corrective actions.
  • Provided technical assistance to staff, including troubleshooting hardware and software issues.
  • Monitored server performance and optimized resources as needed.

IT Technical Support Specialist

Movate
Chennai
04.2020 - 05.2022
  • Documented technical information such as troubleshooting steps taken during issue resolution process.
  • Resolved escalated customer inquiries via telephone or remote access tools.
  • Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
  • Created detailed technical documentation for IT processes and procedures.
  • Maintained inventory of all technology assets within the organization's network infrastructure.
  • Troubleshot networking issues including LAN and WAN connectivity and slow performance issues.
  • Implemented security measures such as antivirus software installation and firewall configuration.
  • Collaborated with other departments such as Human Resources and Marketing to ensure successful integration of new technologies into their operations.
  • Provided issue resolution and technical support for system use.
  • Served as first point of contact for incoming technical service calls and emails.
  • Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
  • Trained new support representatives on troubleshooting techniques and company support protocols.
  • Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
  • Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
  • Resolved record-breaking backlog of support tickets following major system malfunction.
  • Developed and maintained strong relations with customers to meet quality expectations.

Education

MBA - Human Resources Management

Raja National School
Chennai
03-2024

Skills

  • Customer feedback analysis
  • Product specification compliance
  • Technical documentation
  • Cross-functional collaboration
  • Process improvement
  • Team leadership
  • Training and development
  • Documentation management
  • Performance monitoring
  • Procedural updates
  • Technical support
  • Networking troubleshooting
  • Software configuration
  • Ticket resolution
  • Collaboration skills
  • Communication skills
  • Problem solving
  • IT compliance
  • Software installation
  • System administration
  • Information security
  • Network troubleshooting
  • IT documentation
  • VPN configuration
  • Active directory management
  • IT asset management
  • Wireless networking expertise
  • Operating systems knowledge
  • Email administration skills
  • ITIL framework understanding
  • Application support services
  • Configuration management practices
  • Knowledge base management strategies
  • Desktop support solutions

Certification

  • ITIL-certified
  • AWS Basic Certified

Timeline

Senior IT Systems Administrator

Tata Consultancy services
08.2024 - Current

Senior IT Analyst

Tata consultancy services
06.2022 - Current

IT Technical Support Specialist

Movate
04.2020 - 05.2022

MBA - Human Resources Management

Raja National School

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Brindha Prasad