Brindha K
Renewal Specialist
Chennai
Summary
Highly motivated and results-driven Renewal Specialist with 3+ years of experience in successfully renewing customer contracts and driving customer retention. Proven track record of building strong relationships, identifying renewal opportunities, and consistently exceeding revenue targets. Seeking an opportunity to contribute skills and expertise to a dynamic team, making a significant impact in driving customer satisfaction and revenue growth.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Renewal Specialist
Redington Limited
06.2022 - Current
- Build and maintain strong relationships with OEM and existing partners.
- Proactively engage with customers to understand their needs and concerns.
- Identify and track upcoming contract renewals and proactively share quotes with customers 90 days in advance.
- Contribute to overall revenue growth and profitability. Prepare regular reports on renewal performance.
- Streamlined the renewal process, resulting in a 20% reduction in processing time.
- Sales and marketing strategizing.
- Implemented proactive customer engagement strategies,resulting in increased customer satisfaction and loyalty.
- Managed a portfolio of accounts, ensuring all renewals were completed accurately and on time.
- Collaborated with sales teams to identify upsell opportunities during renewal discussions.
- Maintained detailed records of all renewal activities, providing valuable data for future analysis and decision making.
Marketing Executive
Ramco System Ltd
02.2011 - 03.2012
- Planned and executed events and marketing programs to increase qualified leads.
- Monitoring proper flow of the event.
- Engaging presentations on relevant topics by industry experts or company leaders.
- Collaborate with the tele calling team to develop effective invitation scripts and conduct targeted calling campaigns to invite potential attendees.
- Developed and implemented targeted digital strategy to improve business performance.
Commercial Executive
Redington Limited
08.2008 - 01.2011
- Order Management, loading orders to vendors.
- Managing complete billing inventory.
- Addressing partner and Customer related issues.
- Managing End to End material delivery.
- Coordinating freight forwarders for the product updates.
- Handling RMA.
- Managing stock and sale.
- Built relationships with customers and community to establish long-term business growth.
Process Associate - Market Research (AC Nielsen -
TATA Consultancy Services Ltd.
05.2007 - 06.2008
- Analyzing and evaluating the product on the basis of the survey conducted by AC Neilson, using Citrix tool..
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Analyze market research and other data to provide value-added insights to the client..
- Ensure client servicing requirements are met or exceeding their expectations.
- Participated in regular team meetings, contributing valuable insights toward process enhancements.
- Maintained database systems to track and analyze operational data.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
Education
Bachelor of Science - Advanced Zoology & Biotechnology
Women’s Christian College
06.2004 - 03.2007
HSC -
Little Flower Convent Girls Higher Sec School
06.2002 - 03.2004
Skills
Client satisfaction focus
Goal-oriented mindset
Adaptability and problem solving
Relationship management
Customer retention expertise
Team building
Personal Information
Timeline
Renewal Specialist
Redington Limited
06.2022 - Current
Marketing Executive
Ramco System Ltd
02.2011 - 03.2012
Commercial Executive
Redington Limited
08.2008 - 01.2011
Process Associate - Market Research (AC Nielsen -
TATA Consultancy Services Ltd.
05.2007 - 06.2008
Bachelor of Science - Advanced Zoology & Biotechnology
Women’s Christian College
06.2004 - 03.2007
HSC -
Little Flower Convent Girls Higher Sec School
06.2002 - 03.2004
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