Brionna Bell
Evansville
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Afni
Bowling Green
06.2024 - 12.2024
- Delivering high quality support by addressing customers inquiries, resolving issues, processing orders, and recommending products or services
- Assisted customers with inquiries and resolved issues through effective communication.
- Utilized company systems to document customer interactions and track service requests.
- Collaborated with team members to ensure a positive customer experience during calls.
- Managed high call volumes while maintaining professionalism and efficiency in responses.
- Educated customers on product features and services to enhance their understanding.
- Escalated unresolved issues to supervisors for further assistance and resolution.
- Provided feedback on common customer concerns to improve service delivery processes.
- Participated in training sessions to develop skills in customer support techniques.
- Answered customer inquiries and provided accurate information regarding products and services.
Field Data Collector
Independent Contracting
Evansville
07.2023 - 12.2023
- Collected data from various field locations using mobile survey applications.
- Maintained detailed records of collected data and ensured quality control measures.
- Collaborated with team members to coordinate data collection schedules effectively.
- Assisted in training new field data collectors on proper techniques and protocols.
- Analyzed collected data to identify trends and patterns for reporting purposes.
- Communicated findings regularly with project managers to support decision-making processes.
- Maintained up-to-date knowledge of relevant regulations and standards related to field data collection activities.
- Collaborated with team members on projects as needed.
Waitress
Bar Louie
Evansville
10.2022 - 07.2023
- Provided excellent customer service in a fast-paced restaurant environment.
- Took customer orders and entered them accurately into the POS system.
- Assisted customers with menu selections and special dietary requests.
- Served food and beverages promptly while ensuring quality standards.
- Maintained cleanliness and organization of tables and dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Processed payments and handled cash transactions with care.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Greeted customers, answered questions, and recommended specials to increase profits.
Warehouse Worker
TJ Maxx Distribution Center
Evansville
12.2021 - 09.2022
- Packaged products securely for shipment to retail locations.
- Followed safety protocols to ensure a secure working environment at all times.
- Assisted in training new employees on warehouse procedures and equipment usage.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Followed established guidelines for picking orders accurately.
- Ensured safety protocols were followed at all times while operating machinery.
- Inspected damaged goods prior to disposal or return to vendor.
Education
High School Diploma -
Benjamin Bose Highschool
Evansville, Indiana05-2020
Skills
- Customer support
- Order processing
- Issue resolution
- Product recommendation
- Data entry
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Adaptability
- Staff training
- Assertiveness
- Call center experience
- Calm demeanor
- High-energy attitude
- Reading comprehension
- Credit card payment processing
- Call escalation
- Data collection
- Dispute resolution
Timeline
Customer Service Representative
Afni
06.2024 - 12.2024
Field Data Collector
Independent Contracting
07.2023 - 12.2023
Waitress
Bar Louie
10.2022 - 07.2023
Warehouse Worker
TJ Maxx Distribution Center
12.2021 - 09.2022
High School Diploma -
Benjamin Bose Highschool