Brissa Ramirez
Indianapolis
Summary
Dedicated Assistant Property Manager with a strong focus on effective communication and problem-solving. Skilled in managing tenant relations, streamlining rent collection, and maintaining accurate lease records to enhance overall property performance.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Assistant Property Manager
Elon Property Management
Indianapolis
01.2025 - Current
- Assisted in managing tenant relations and addressing inquiries promptly.
- Maintained accurate records of lease agreements and tenant files.
- Implemented rent collection procedures to streamline payment processes.
- Supported property inspections and ensured compliance with regulations.
- Facilitated communication between tenants and management for issue resolution.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Collected monthly assessments, rental fees, deposits and payments.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Kept records of correspondence with residents.
- Conducted apartment tours for potential tenants and answered questions about property.
- Processed applications received from prospective tenants verifying credit history, employment status.
- Initiated eviction proceedings when necessary according to state law guidelines.
- Advertised vacancies through various media outlets such as newspapers, websites, social media platforms.
Assistant Property Manager
RMG Property Management
Indianapolis
01.2023 - 01.2025
- Assisted in managing tenant relations and addressing inquiries promptly.
- Maintained accurate records of lease agreements and tenant files.
- Implemented rent collection procedures to streamline payment processes.
- Supported property inspections and ensured compliance with regulations.
- Facilitated communication between tenants and management for issue resolution.
- Provided administrative support for the property manager including filing, typing correspondence, answering phone calls and scheduling meetings.
- Handled complaints from tenants regarding maintenance issues and resolved them promptly.
- Maintained accurate records of all transactions involving tenants' accounts including rent payments and late fees.
- Collected monthly assessments, rental fees, deposits and payments.
- Created tenant files, maintained records of rental payments, and tracked lease agreements.
- Kept records of correspondence with residents.
- Conducted apartment tours for potential tenants and answered questions about property.
Leasing Agent
RMG Property Management
Indianapolis
04.2022 - 01.2023
- Conducted property tours for prospective tenants, showcasing features and amenities.
- Managed lease agreements, ensuring compliance with company policies and regulations.
- Assisted clients with application processes, addressing inquiries and providing guidance.
- Coordinated maintenance requests promptly to enhance tenant satisfaction and property upkeep.
- Developed marketing materials to promote available units across various platforms.
- Collaborated with team members to streamline leasing processes and improve efficiency.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Processed applications by conducting background checks and verifying references.
- Inspected vacant units and ensured they were ready for showings.
- Provided customer service to existing tenants by responding to inquiries promptly.
- Greeted prospective tenants, answered questions, and provided tours of the property.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Collected security deposits from new tenants.
- Maintained a professional attitude when dealing with difficult situations or customers.
- Checked rental eligibility by following company's verification process.
- Ensured that all applicable laws and regulations were followed in accordance with local housing codes.
- Increased occupancy through dynamic marketing initiatives.
- Encouraged prospective tenants to fill out applications after property tours.
- Participated in community events related to leasing activities or tenant relations.
Warehouse Picker
Amazon Fulfillment Center IND1
Whitestown
05.2020 - 07.2020
- Selected items from inventory using handheld scanners for accurate order fulfillment.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Followed safety guidelines consistently to minimize risks in the warehouse environment.
- Picked items for customer orders according to order slips or verbal instructions.
- Verified accuracy of picked items against pick list or customer order.
- Reported damaged products or safety hazards to immediate supervisor.
- Followed established procedures for receiving, storing, rotating, picking and shipping merchandise.
- Conducted inventory transactions using scanner gun.
- Operated hand-held scanners to track product movement within the warehouse environment.
Receptionist
American Top Team of Indianapolis
Indianapolis
08.2017 - 05.2020
- Managed front desk operations and greeted visitors warmly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Answered multi-line phone system and directed calls to appropriate personnel.
- Scheduled appointments and maintained calendar for staff and clients.
- Assisted clients with inquiries about services and membership options.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Processed incoming mail and packages for timely distribution.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Processed payments and updated accounts to reflect balance changes.
- Supported administrative tasks, including filing documents and updating records.
Education
High School Diploma -
Pike High School
Indianapolis, IN05-2020
Skills
- Lease management
- Rent collection
- Tenant relations
- Property inspections
- Compliance knowledge
- Leasing and sales
- Customer relationship management
- Attention to detail
- Time management
- Problem solving
- Adaptability
- Effective communication
- Appointment scheduling
Languages
Spanish
Native/ Bilingual
Certification
- Economics of Cybercrime
- AI Poisoning
Timeline
Assistant Property Manager
Elon Property Management
01.2025 - Current
Assistant Property Manager
RMG Property Management
01.2023 - 01.2025
Leasing Agent
RMG Property Management
04.2022 - 01.2023
Warehouse Picker
Amazon Fulfillment Center IND1
05.2020 - 07.2020
Receptionist
American Top Team of Indianapolis
08.2017 - 05.2020
High School Diploma -
Pike High School