Britany Hoy
Wabash
Summary
Detail-oriented support team member with a strong focus on patient inquiries and care plan implementation. Proven ability to manage appointment scheduling and deliver compassionate assistance, ensuring patient satisfaction and effective communication.
Overview
3
3
years of professional experience
Work History
PPG WIC SUPPORT TEAM MEMBER
Parkview Hospital
Wabash
10.2025 - Current
- Assisted patients with check-in and registration processes at Parkview Hospital.
- Provided information about hospital services and resources to patients and families.
- Processed patient inquiries via phone and in-person, delivering timely assistance.
- Managed appointment scheduling, confirming details with patients and providers.
Direct Support Professional
Pathfinder Home Health
Wabash
10.2024 - 09.2025
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to individuals with disabilities.
- Implemented individualized care plans to address client goals and preferences.
- Documented client progress and reported changes to the care team.
- Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
- Maintained a safe and clean environment for clients at all times.
Member Service Representative
BEACON CREDIT UNION
Wabash
05.2023 - 10.2024
- Assisted members with account inquiries and transaction requests.
- Processed new member applications and verified documentation accuracy.
- Resolved member issues through effective communication and problem-solving skills.
- Educated members on credit union products and services available.
- Handled cash transactions and ensured compliance with security protocols.
- Maintained accurate records of member interactions in the database.
- Answered incoming calls regarding membership benefits and services.
Education
Graduate Certificate - CERTIFIED NURSING ASSISTANT
LEFFLER ACADEMY
Gas City, IN06-2018
High School Diploma -
NORTHFIELD JR/SR HIGH SCHOOL
Wabash, IN05-2011
Some College (No Degree) - MEDICAL ASSISTANT
Ivy Tech Community College of Indiana
Indianapolis, INSkills
- Patient registration
- Appointment scheduling
- Patient communication
- Care plan implementation
- Medical record management
- Customer relationship management
- Service orientation
- Time management
- Problem-solving abilities
- Document scanning
- Scheduling efficiency
- Account management
- Conflict resolution
- Attention to detail
References
References available upon request.
Timeline
PPG WIC SUPPORT TEAM MEMBER
Parkview Hospital
10.2025 - Current
Direct Support Professional
Pathfinder Home Health
10.2024 - 09.2025
Member Service Representative
BEACON CREDIT UNION
05.2023 - 10.2024
Graduate Certificate - CERTIFIED NURSING ASSISTANT
LEFFLER ACADEMY
High School Diploma -
NORTHFIELD JR/SR HIGH SCHOOL
Some College (No Degree) - MEDICAL ASSISTANT
Ivy Tech Community College of Indiana