Summary
Overview
Work History
Education
Skills
Timeline
Generic

Britany Marra

South Bend

Summary

Accomplished Shift Supervisor with a proven track record at Starbucks, adept in cash handling and staff management. Excelled in training employees, enhancing workplace safety, and spearheading inventory control. Known for resolving customer concerns efficiently, ensuring operational excellence, and fostering a culture of continuous improvement. Demonstrates exceptional leadership and problem-solving skills, contributing to significant improvements in staff efficiency and service standards.

Results-oriented business leader with more than 9 years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. Merger and acquisitions specialist adept in creating seamless integration of new operations and businesses.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
02.2019 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Responded to and resolved customer questions and concerns.
  • Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
  • Monitored staff compliance with health codes, ensuring high standards of cleanliness and sanitation throughout the facility consistently met or exceeded expectations.

Education

High School Diploma -

Charlette High School
Punta Gorda, FL
09-2018

Skills

  • Cash handling
  • Employee training
  • Workplace safety
  • Staff management
  • Inventory control and record keeping
  • Safety awareness

Timeline

Shift Supervisor

Starbucks
02.2019 - Current

High School Diploma -

Charlette High School
Britany Marra