Britney Baker
Bloomington
Summary
Hardworking and reliable employee, with proven relationship-building and time management skills in fast-paced environments. Successful at handling the job with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
14
14
years of professional experience
Work History
Pharmaceutical Manufacturing Room Lead
Novo Nordisk (formerly Catalent Pharma Soultions)
Bloomington
11.2021 - Current
- Prioritized, organized, and juggled tasks, to efficiently accomplish company goals, ensuring high quality and timely delivery of products.
- Reviewed and updated batch records to improve processes.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Checked work areas to detect leaks and equipment malfunctions to promote safe operating conditions.
- Observed gauges, recording instruments and flowmeters to maintain specified conditions.
- Added neutralizing agents to products and pumped products through filters to remove impurities.
- Assessed production schedules, drawings and materials to better understand job specifics before project start.
- Identified issues promptly and notified Area Management, Quality Assurance, and Technical Services immediately regarding potential project delays.
- Worked successfully with a diverse group of coworkers to address issues related to our processes and develop solutions.
- Worked with cross-functional teams to train one another.
- Assisted the Controlled Non-Classified (CNC) area with ordering and stocking inventory, and sanitizing and staging components.
- Facilitated hands-on training sessions for new employees on equipment operation.
- Evaluated trainee performance and provided constructive feedback for improvement.
- Collaborated with management to identify training needs across production teams.
- Trained personnel on the use of specialized equipment and software applications used in production operations.
Pharmaceutical Manufacturing Operator
Catalent Pharma Solutions
Bloomington
09.2020 - 11.2021
- Operated production equipment to manufacture pharmaceutical products efficiently.
- Monitored batch processes to ensure compliance with quality standards.
- Collaborated with team members to streamline production workflows effectively.
- Documented production activities accurately for regulatory compliance purposes.
- Assisted in training new operators on equipment and safety practices.
- Assisted with the setup and operation of manufacturing machinery.
- Followed detailed instructions for each batch of product being manufactured.
- Weighed, measured, and combined ingredients according to specified formulas or recipes.
- Assembled components in accordance with written specifications and drawings provided by engineering staff.
- Conducted routine inspections on machinery to maintain operational readiness.
- Monitored and recorded data from production processes to ensure quality standards were met.
Manager
Applebee's Grill + Bar
Bloomington
02.2019 - 06.2020
- Upheld company's high standards for business via leading by example and encouraging team members to adhere to corporate policies.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
- Delivered a high level of service to customers in effort to build upon relationships for future clients.
- Supervised staff performance and provided ongoing training to enhance service quality.
- Led team meetings to communicate goals, updates, and motivate employees toward success.
- Collaborated with the kitchen team to ensure timely food preparation and presentation standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Waitress
Applebee's Grill + Bar
Bloomington
01.2019 - 02.2019
- Delivered excellent customer service in a fast-paced dining environment, ensuring prompt order taking and serving.
- Collaborated with kitchen staff to maintain food quality and presentation standards.
- Processed payments accurately using point-of-sale systems.
- Addressed and resolved customer complaints effectively with mangement to improve dining experience.
- Organized take-out orders efficiently according to customer requests.
- Maintained cleanliness and organization of work station and dining area throughout shifts.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
Waitress, Bartender, Hostess
Casa Brava
Bloomington
11.2012 - 12.2018
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Stayed attentive to server availability and table turnover to seat guests quickly.
- Balanced daily registers and generated sales reports for management.
- Assisted in training new staff on menu items and service standards.
Production Assembler
Cook Medical
Bloomington
08.2017 - 08.2018
- Quality checked components to determine conformance to specifications.
- Assembled complex components after careful review of project specifications and directions.
- Worked at fast and steady pace to meet production goals.
- Kept workstation organized and orderly, making sure production parts, tools, test equipment and documentation were properly stored and maintained.
- Used hand and power tools to assemble products.
- Kept eye on material levels, counted supplies and restocked components to maintain production.
- Read tape measures, drawings, diagrams and specifications for correct assembly.
- Completed daily logs and submitted reports on production activities.
- Accurately completed medical device history records, documenting assembly of high-quality medical devices.
- Maintained records and documents of daily production and dispatched goods.
Education
High School Diploma -
Bedford North Lawrence
Bedford, IN12.2010
Skills
- Supervision
- Project planning
- Organizational skills
- Relationship building
- Data management
- Conflict resolution
- Multitasking
- Operation monitoring
Languages
Spanish
Limited
Timeline
Pharmaceutical Manufacturing Room Lead
Novo Nordisk (formerly Catalent Pharma Soultions)
11.2021 - Current
Pharmaceutical Manufacturing Operator
Catalent Pharma Solutions
09.2020 - 11.2021
Manager
Applebee's Grill + Bar
02.2019 - 06.2020
Waitress
Applebee's Grill + Bar
01.2019 - 02.2019
Production Assembler
Cook Medical
08.2017 - 08.2018
Waitress, Bartender, Hostess
Casa Brava
11.2012 - 12.2018
High School Diploma -
Bedford North Lawrence