Britney Harris
Indianapolis
Summary
Experienced inside operations specialist with a strong focus on process enhancements and data analysis. Experience in process improvement, quality assurance, and workflow optimization.
Overview
17
17
years of professional experience
Work History
SR IOS 3 - Senior Inside Operations Specialist 2
Waste Harmonics Keter
Indianapolis, IN
10.2021 - Current
- Manage daily operations to ensure efficient workflow and resource allocation.
- Coordinate logistics and vendor relationships to optimize supply chain processes.
- Develop and implement process improvements to enhance operational efficiency.
- Analyze operational data to identify trends and recommend strategic adjustments.
- Trained new team members on standard operating procedures and compliance protocols.
- Collaborate with cross-functional teams to drive project success and alignment on goals.
- Boost customer satisfaction, addressing client concerns in a timely and professional manner.
- Collect, arranged, and input information into database system.
- Promote a culture of accountability within the department by setting clear expectations for performance and holding team members responsible for achieving results.
- Analyze data to identify trends and make informed decisions, driving continuous improvement in operations.
Seamstress/Garment Inspector
Cintas
Frankfort, IN
08.2017 - 10.2021
- Collaborated with team members to maintain workflow and meet production deadlines.
- Operated sewing machines to construct garments according to specifications.
- Inspected finished products for quality assurance, ensuring adherence to company standards.
- Trained new employees on sewing techniques and operational procedures to enhance team performance.
- Sorted garments by type and quality to ensure efficient processing.
- Operated sorting equipment to enhance workflow efficiency and accuracy.
- Collaborated with team members to maintain organized sorting areas.
- Trained new hires on proper sorting techniques and safety protocols.
- Conducted quality checks on sorted items to meet company standards.
- Implemented process improvements that reduced sorting time and errors.
- Monitored inventory levels of sorted garments for timely replenishment.
- Facilitated timely completion of tasks by prioritizing garment categories based on demand or deadlines.
- Participated in ongoing training programs designed to improve skills and knowledge related to efficient garment-sorting methods.
Special Projects Assistant
CNH Industrial
Lebanon, IN
01.2014 - 11.2016
- Collaborated with team to streamline workflow processes and enhance productivity.
- Assisted in training new team members on operational procedures and safety protocols.
- Maintained inventory accuracy through regular audits and effective stock management.
- Implemented quality control measures to ensure product consistency and customer satisfaction.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Worked different stations to provide optimal coverage and meet production goals.
Cook
Clinton House Nursing Home
Frankfort, IN
04.2012 - 01.2014
- Prepared and cooked nutritious meals adhering to dietary guidelines for residents.
- Maintained high standards of food safety and cleanliness in kitchen operations.
- Assisted in menu planning to accommodate diverse dietary needs and preferences.
- Collaborated with nutritionists to ensure meal compliance with health regulations.
- Trained new staff on kitchen protocols and food preparation techniques.
- Monitored inventory levels, reducing waste through efficient stock management practices.
- Implemented process improvements resulting in timely meal service delivery.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Customer Service Manager
Rural King
Frankfort, IN
07.2009 - 08.2012
- Led customer service initiatives to enhance satisfaction and loyalty.
- Oversaw training programs for new staff, improving service quality and team performance.
- Developed and implemented strategies to streamline operations and reduce response times.
- Analyzed customer feedback to identify trends and drive service improvements.
- Mentored staff in best practices for effective communication and conflict resolution.
- Facilitated regular training sessions to ensure compliance with company policies and procedures.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Developed SOPs and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
Education
High School Diploma -
Frankfort Senior High School
Frankfort, IN05-2009
Skills
- Operational efficiency
- Planning and coordination
- Cross-functional communication
- Project management
- Process documentation
- Attention to detail
- Problem-solving
- Process improvement
- Quality assurance
- Continuous improvement
- Workflow optimization
Accomplishments
- Use Microsoft Excel to develop several data tracking spreadsheets.
- Collaborated with a small team in the development of AP Smart codes.
- Have so far in 2026 saved the company $17,613.31 from catching inaccurate billing on invoices received.
- Was part of a small team invited to Victor, NY to learn some of the Enterprise side of the company's NetSuite operations.
- Have assisted my supervisor in coming up with and implementing standardized operations to maximize efficiency and quality service within the Construction Services department.
Languages
English
Timeline
SR IOS 3 - Senior Inside Operations Specialist 2
Waste Harmonics Keter
10.2021 - Current
Seamstress/Garment Inspector
Cintas
08.2017 - 10.2021
Special Projects Assistant
CNH Industrial
01.2014 - 11.2016
Cook
Clinton House Nursing Home
04.2012 - 01.2014
Customer Service Manager
Rural King
07.2009 - 08.2012
High School Diploma -
Frankfort Senior High School