Britney Mireles

Osceola

Summary

Dynamic professional with extensive branch operations experience at Notre Dame Federal Credit Union, specializing in loan origination and customer relationship management. Achieved high member satisfaction and audit scores through effective staff coaching and service delivery enhancement. Proficient in conflict resolution and financial software, contributing to operational success.

Overview

years of professional experience

Work History

Assistant Branch Manager

Notre Dame Federal Credit Union

01.2023 - Current

Lead daily branch operations and support Branch Manager to achieve organizational objectives.
Coach and mentor staff on sales, service delivery, and compliance standards.
Manage member accounts and oversee loan originations to drive branch growth.
Serve as interim Branch Manager, supervising all branch functions as needed.
Maintained high audit scores and member satisfaction rates through effective oversight.

Full-Time Phone Banker

Christian Community Credit Union

Provided exceptional service while processing transactions and educating members on products.
Reconciled cash drawers and ensured compliance with policies and procedures.
Supported member engagement by resolving inquiries and fostering strong relationships.

Sr. Material & Handling Support Rep

FedEx Ground

Processed invoices and purchase orders, ensuring timely procurement for facility needs.
Managed inventory reconciliation and work order processing for maintenance operations.
Streamlined administrative workflows to support efficient operations.

Public Safety Dispatcher

Covina Police Department

Dispatched public safety units, coordinated multi-agency responses, and monitored emergency systems.
Utilized CAD and CLETS systems to ensure accurate data processing and response.
Provided training support to new dispatchers and maintained detailed service records.

Skills

Conflict resolution
Financial software
Branch operations
Financial services

Loan origination
Customer relationship management
Staff coaching

Timeline