Brittani Nevers
Greenfield
Summary
Experienced Patient Financial Advocate with 6+ years in healthcare revenue cycle and financial counseling. Skilled in Medicaid, Healthy Indiana Plan (HIP), Marketplace plans, and financial assistance programs. Strong background in eligibility screening, application processing, and high-volume patient support. Seeking a Financial Counselor role.
6+ years in healthcare revenue cycle and financial counseling. Skilled in Medicaid, Healthy Indiana Plan (HIP), Marketplace plans, and financial assistance programs. Strong background in eligibility screening, application processing, and high-volume patient support. Seeking a Financial Counselor role.
Overview
14
14
years of professional experience
2004
2004
years of post-secondary education
1
1
Certification
Work History
Patient Financial Advocate
Eskenazi Health
Indianapolis
11.2019 - Current
- Screen and interview patients for Medicaid, HIP, and financial assistance programs
- Assist with applications and verify documentation
- Educate patients on insurance options and financial resources
- Document activity in EPIC and OneSource systems
- Resolve account issues and support accurate billing processes
- Maintain HIPAA compliance while managing high-volume workload
Financial Counselor
Vision Financial Services
Indianapolis
05.2016 - 08.2019
- Assisted patients with Medicaid, HIP, Marketplace plans, and financial assistance applications
- Verified insurance coverage and coordinated benefits
- Managed caseload and resolved billing inquiries
Title Solutions Specialist
Insurance Auto Auctions Inc.
Carmel
03.2014 - 11.2015
- Processed and verified documentation
- Communicated with agencies and lienholders to resolve discrepancies
Business Development Center Representative
Automotive Finance Corporation
Carmel
03.2012 - 03.2014
- Managed inbound/outbound customer calls and educated clients on financial services
- Supported account management and client follow-up
Education
Warren Central High School
Indianapolis, INSkills
- Medicaid & Healthy Indiana Plan (HIP)
- Financial Counseling & Patient Advocacy
- Insurance Verification & Eligibility Screening
- Application Processing & Documentation
- EPIC & OneSource Systems
- HIPAA Compliance
- Customer Service & Communication
- Problem Solving & Case Follow-Up
- Microsoft Office (Excel, Outlook)
Certification
- Indiana insurance navigator license
Timeline
Patient Financial Advocate
Eskenazi Health
11.2019 - Current
Financial Counselor
Vision Financial Services
05.2016 - 08.2019
Title Solutions Specialist
Insurance Auto Auctions Inc.
03.2014 - 11.2015
Business Development Center Representative
Automotive Finance Corporation
03.2012 - 03.2014
Warren Central High School