Summary
Overview
Work History
Education
Skills
Accomplishments
Websites
Activities
Certification
Timeline
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Brittanie L. Chevrette

Rensselaer

Summary

Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Branch Manager

First Merchants Bank
01.2016 - Current
  • Perform individual and team sales and service metrics to help the banking center attain the strategic and preemptive goals for the company.
  • Accountable for providing high quality customer service by completing bank transactions and opening deposit accounts and processing loan applications while recognizing and recommending products and services to meet the current and future financial needs of bank clients.
  • Provide a meaningful customer service experience while surpassing personal and business production goals.
  • Deliver strong managerial leadership and direction to the banking center staff to ensure delivery of superior quality service and create a meaningful customer experience.
  • Oversee the operational soundness of the banking center through training, coaching and inspecting of policies and procedures.
  • Ensure compliance with regulations and reporting including but not limited to: Banking Secrecy Act, Customer Identification program, Enhanced Due Diligence, Community Reinvestment Act and Office of Foreign Assets Control.
  • Host meetings weekly with all employees in the banking center, as well as coach each employee weekly individually to ensure they are executing and performing everyday tasks and holding each of them accountable.

Customer Service Associate

PNC Bank
02.2015 - 08.2016

Back Office Leader

Best Buy
10.2007 - 01.2015

Education

Bachelor of Science - Business

Purdue University
Hammond, Indiana
01.2021

Associates of Science - Business Administration

Ivy Tech Community College
Valparaiso, Indiana
12.2015

High School Diploma -

Crown Point High School
Crown Point, Indiana
06.2006

Skills

  • Customer/ Employee satisfaction

  • Problem-solving

  • Detail-orientated

  • Effective communicator

  • Customer service

  • Customer relationships

  • Excellent time management skills

  • Coaching and mentoring

  • Relationship building and management

  • Verbal/written communication

  • Sales management

  • Staff recruitment

  • Sales development

  • Project management

  • Goals and performance

  • Client acquisition

  • Risk mitigation

  • Performance reviews

  • Key performance indicators

  • Branch operations management

Accomplishments

    Banking Center of the Year 2019

Websites

Activities

  • DeMotte Chamber Golf Outing, 2018-2023
  • Rensselaer Chamber Golf Outing, 2023
  • Habitat for Humanity, 2019-2020
  • Sandy Pines Ladies Golf League, 2019-2020
  • Maintaining a healthy lifestyle
  • Rensselaer Chamber Board Member, 2023-2024

Certification

Jasper County, Indiana Notary

Timeline

Branch Manager

First Merchants Bank
01.2016 - Current

Customer Service Associate

PNC Bank
02.2015 - 08.2016

Back Office Leader

Best Buy
10.2007 - 01.2015

Associates of Science - Business Administration

Ivy Tech Community College

High School Diploma -

Crown Point High School

Bachelor of Science - Business

Purdue University

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Brittanie L. Chevrette