Brittanie L. Chevrette
Rensselaer
Summary
Professional with strong background in branch management. Skilled in enhancing operational efficiency, driving growth, and fostering team collaboration. Known for adaptability to changing needs and effective problem-solving. Expertise in strategic planning, customer service, and financial oversight. Reliable leader focused on achieving results and empowering teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Branch Manager
First Merchants Bank
01.2016 - Current
- Perform individual and team sales and service metrics to help the banking center attain the strategic and preemptive goals for the company.
- Accountable for providing high quality customer service by completing bank transactions and opening deposit accounts and processing loan applications while recognizing and recommending products and services to meet the current and future financial needs of bank clients.
- Provide a meaningful customer service experience while surpassing personal and business production goals.
- Deliver strong managerial leadership and direction to the banking center staff to ensure delivery of superior quality service and create a meaningful customer experience.
- Oversee the operational soundness of the banking center through training, coaching and inspecting of policies and procedures.
- Ensure compliance with regulations and reporting including but not limited to: Banking Secrecy Act, Customer Identification program, Enhanced Due Diligence, Community Reinvestment Act and Office of Foreign Assets Control.
- Host meetings weekly with all employees in the banking center, as well as coach each employee weekly individually to ensure they are executing and performing everyday tasks and holding each of them accountable.
Customer Service Associate
PNC Bank
02.2015 - 08.2016
Back Office Leader
Best Buy
10.2007 - 01.2015
Education
Bachelor of Science - Business
Purdue University
Hammond, Indiana01.2021
Associates of Science - Business Administration
Ivy Tech Community College
Valparaiso, Indiana12.2015
High School Diploma -
Crown Point High School
Crown Point, Indiana06.2006
Skills
- Customer/ Employee satisfaction
- Problem-solving
- Detail-orientated
- Effective communicator
- Customer service
- Customer relationships
- Excellent time management skills
- Coaching and mentoring
- Relationship building and management
- Verbal/written communication
- Sales management
- Staff recruitment
- Sales development
- Project management
- Goals and performance
- Client acquisition
- Risk mitigation
- Performance reviews
- Key performance indicators
- Branch operations management
Accomplishments
Banking Center of the Year 2019
Activities
- DeMotte Chamber Golf Outing, 2018-2023
- Rensselaer Chamber Golf Outing, 2023
- Habitat for Humanity, 2019-2020
- Sandy Pines Ladies Golf League, 2019-2020
- Maintaining a healthy lifestyle
- Rensselaer Chamber Board Member, 2023-2024
Certification
Jasper County, Indiana Notary
Timeline
Branch Manager
First Merchants Bank
01.2016 - Current
Customer Service Associate
PNC Bank
02.2015 - 08.2016
Back Office Leader
Best Buy
10.2007 - 01.2015
Associates of Science - Business Administration
Ivy Tech Community College
High School Diploma -
Crown Point High School
Bachelor of Science - Business
Purdue University
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