Brittany Booher
Fillmore,IN
Summary
Knowledgeable and dedicated customer service professional. Solid team player with outgoing, positive demeanor. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Putnam County Hospital
12.2021 - Current
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Verified insurance eligibility and coverage for patients.
- Entered patient demographic and insurance data into electronic medical record system.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Managed patient registration process, confirming data accuracy and completeness.
- Took copayments and compiled daily financial records.
- Used All Scripts and Epic to schedule appointments.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
Assistant Manager
Check Into Cash
11.2017 - 12.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opening and closing procedures, making sure all cash and checks were accounted for.
- Office supplies ordering and making sure orders coming in were accurate.
- Making reminder calls and collection calls.
- Collected needed documentation for court dates and making sure they were submitted in a timely manner.
Shift Manager
Arbys Resturant
01.2012 - 10.2017
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Managed staff hiring, training and supervision.
- Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
- Oversaw/unloaded the weekly truck order.
- Managed cash drawers during shift and opening and closing procedures.
- Managed deposits and change orders from bank.
- Handled customer complaints over the phone and in person.
Education
Cosmetology Licenses - Beauty
Jocies Beauty School
Brazil04.2015
High School Diploma -
South Putnam High School
Greencastle, IN05.2012
Skills
- Reminder Calls
- Medical Insurance
- Chart Pulling
- Office Administration
- Patient Registration
- Outbound Calling
- Customer Service
- Multi-Line Telephone Systems
- Punctual and Hardworking
- Office Supplies and Inventory
Timeline
Patient Service Representative
Putnam County Hospital
12.2021 - Current
Assistant Manager
Check Into Cash
11.2017 - 12.2021
Shift Manager
Arbys Resturant
01.2012 - 10.2017
Cosmetology Licenses - Beauty
Jocies Beauty School
High School Diploma -
South Putnam High School
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