Brittany Brown
New Albany
Summary
Reliable Direct Care Worker offering exceptional care in home environments. Passionate about supporting patient progress by monitoring medication reactions, observing behaviors and teaching healthy habits. Dedicated to patient safety, wellness, and happiness.
Compassionate and reliable Direct Support Professional with experience in assisting individuals with disabilities to lead fulfilling lives. Strong skills in promoting client dignity, independence, and positive interactions within the community. Have made significant contributions in previous roles by implementing personalized care plans that improved overall quality of life for clients. Possess excellent interpersonal skills, conflict resolution abilities, and patience needed for this challenging role.
Overview
8
8
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Direct Support Professional
Volunteers of America
New Albany
08.2024 - 11.2025
- Assisted individuals with daily living activities and personal care.
- Supported clients in developing social and communication skills.
- Implemented behavior support plans to encourage positive interactions.
- Maintained clean and well-organized environment for client happiness and safety.
- Monitored client progress and reported observations to supervisors.
- Collaborated with team members to create a safe environment.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Front Desk Receptionist
Hampton Inn Suites
New Albany
08.2021 - 12.2023
- Greeted guests warmly and provided check-in assistance at the front desk.
- Managed phone inquiries and directed calls to appropriate departments.
- Handled reservations, cancellations, and modifications using hotel management software.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Resolved any customer complaints or issues in a timely fashion following established protocols.
DreamTeam Logistics LLC
DSP Group
Scottsburg
09.2019 - 11.2022
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Maintained updated knowledge through continuing education and advanced training.
ResCare Community Living
Direct Support Professional
New Albany
06.2019 - 08.2020
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Housekeeper Aide
Hillcrest HealthCare System
New Albany
08.2017 - 12.2018
- Maintained cleanliness in patient rooms, ensuring a safe and hygienic environment.
- Assisted in laundry services, managing linens and personal clothing efficiently.
- Followed infection control procedures during cleaning to prevent cross-contamination.
- Responded promptly to requests for additional cleaning support from staff members.
Education
Rowan County Senior High School
Morehead, KYSkills
- Daily living assistance
- Behavior support implementation
- Progress monitoring
- Safety compliance
Languages
English
Professional
Certification
- CPR
References
References available upon request.
Timeline
Direct Support Professional
Volunteers of America
08.2024 - 11.2025
Front Desk Receptionist
Hampton Inn Suites
08.2021 - 12.2023
DreamTeam Logistics LLC
DSP Group
09.2019 - 11.2022
ResCare Community Living
Direct Support Professional
06.2019 - 08.2020
Housekeeper Aide
Hillcrest HealthCare System
08.2017 - 12.2018
Rowan County Senior High School