Brittany Clark
Greenfield,IN
Summary
Dynamic professional with a robust background in customer service and banking, notably with J.P. Morgan Chase. Expert in time management and interpersonal skills, I excel in fast-paced environments, ensuring high-quality customer service and efficient problem-solving. Proven track record of enhancing customer satisfaction through continuous improvement and effective communication. Also skilled in the food service industry, factory setting, and Sterilization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sterile Processing Technician
Riley Hospital for Children
09.2023 - Current
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements for approximately 40-60 surgeries per day.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Verified and maintained proper documents and records for sterilization.
- Fostered culture of continuous improvement by suggesting and implementing changes to sterilization processes that increased efficiency.
Food Services
Mt Vernon School Corporation
07.2023 - 09.2024
- Working in the High School Cafeteria, we had many things to do in a short period.
- I ran the coffee bar in the morning, prepared bistro boxes or parfaits for the day, stocked the drinks, helped prepare fruit and salads, and assisted the cook with anything she needed help with.
- All of this involves teamwork and a positive attitude.
- I also ran the cash register at lunchtime, interacting with the students, which is my favorite part of the day.
Associate Banker
J.P. Morgan Chase
01.2021 - 01.2022
- As an Associate Banker, I delivered outstanding customer service by welcoming customers and clients, helping them with getting checked into our waiting list if they needed to see a Banker
- Quickly and efficiently helping with basic transactions such as depositing and cashing checks
- Ordering debit cards and foreign currency, setting up debit cards, and opening and closing accounts, among many other things
- Helping with the opening and closing of the branch, vault, and following the correct procedures for the handling of currency
- Educating customers on things such as the ATM, Chase Mobile App, and how to use Chase.com.
- Maintained accurate records of all transactions, keeping track of daily activities for auditing purposes.
Teller
First Merchants
06.2020 - 01.2021
- As a Teller, I contributed to the overall banking operation by doing the vault and ATM, helped open the branch in the mornings by following all safety protocols, and followed all security protocols
- I provided excellent customer service by doing simple and complex transactions for the customer.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining the security of cash drawers.
Customer Service Representative
Checksmart
12.2018 - 06.2020
- As a Customer Service Representative at Checksmart many of the basic duties I did were Check Cashing, Issuing Credit Cards, Taxes, and Payday Loans
- It required me to use a computer all day inputting customer's personal information such as bank account information, Social Security Number, and uploading Identification, and also verifying employment status so it is important that I handled customer's information with discretion
- In my spare time I did debtor, collection, and promotion calls for the store
- In addition, I was a safe key holder to the store which means I am in charge of all the money
- Lastly, I was also a key holder to the store and have opened and closed the store many times.
Finishing Operations
Avery Dennison
08.2008 - 12.2018
- Skills that I have acquired while working for Avery Dennison are vast
- I have learned to use Lotus Notes, Google Applications, MFGPro, and Pactrac
- Additionally, I have learned to work at a quick pace while still paying attention to quality and making sure all orders are error free
- I have consistently met production goals, transitioned into new positions with ease and I have also learned how to work efficiently in a team setting.
Education
Associate of Arts - BUSINESS MANAGEMENT, ENGLISH, ALGEBRA, PSYCHOLOGY, BUSINESS INFORMATION SYSTEMS, BUSINESS ETHICS, ACCOUNTING, AND MANAGEMENT CLASSES
University of Phoenix
Phoenix, AZ03.2013
CERTIFICATE - DENTAL ASSISTING, MATH, ENGLISH, MEDICAL TERMINOLOGY, DENTAL ANATOMY, DENTAL TERMINOLOGY, DENTAL MATERIALS AND LAB WORK, PHARMACOLOGY, AND CLINICAL EXTERNSHIP
Professional Careers Institute
Indianapolis, IN09.2005
Certification - Sterile Processing
Steris HSPA
Indianapolis, IN03-2025
Skills
- Computer skills
- Phone Answering system skills
- Time management abilities
- Interpersonal Skills
- Attention to Detail
- Problem-solving abilities
- Adaptability
- Professionalism
- Self Motivated
- Decision-Making
- Multitasking Abilities
- Goal Setting
- Problem-Solving
- Time Management
- Critical Thinking
- Heartsaver First Aid
- Heartsaver CPR AED
- Patient confidentiality
- Effective Communication
- Relationship Building
- Teamwork and Collaboration
- Computerized tracking
- Staff training
Certification
To Achieve CRCST
Awards And Acknowledgements
- Took on the leadership role by training new employees.
- Kaizen Project Committee to help improve workflow.
- Trained in cardiopulmonary resuscitation and bloodborne pathogens.
Timeline
Sterile Processing Technician
Riley Hospital for Children
09.2023 - Current
Food Services
Mt Vernon School Corporation
07.2023 - 09.2024
Associate Banker
J.P. Morgan Chase
01.2021 - 01.2022
Teller
First Merchants
06.2020 - 01.2021
Customer Service Representative
Checksmart
12.2018 - 06.2020
Finishing Operations
Avery Dennison
08.2008 - 12.2018
Associate of Arts - BUSINESS MANAGEMENT, ENGLISH, ALGEBRA, PSYCHOLOGY, BUSINESS INFORMATION SYSTEMS, BUSINESS ETHICS, ACCOUNTING, AND MANAGEMENT CLASSES
University of Phoenix
CERTIFICATE - DENTAL ASSISTING, MATH, ENGLISH, MEDICAL TERMINOLOGY, DENTAL ANATOMY, DENTAL TERMINOLOGY, DENTAL MATERIALS AND LAB WORK, PHARMACOLOGY, AND CLINICAL EXTERNSHIP
Professional Careers Institute
Certification - Sterile Processing
Steris HSPA
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