Brittany Clark
Noblesville
Summary
20-year Sunrise Senior Living team member with deep knowledge of community operations, team member processes, and resident services. Dedicated senior living professional experienced in scheduling coordination, billing support, documentation management, and administrative operations. Highly organized with strong attention to detail and the ability to manage multiple priorities in a fast-paced environment. Experienced with Sunrise systems including Excel, Welcome Home, and OnShift while supporting leadership teams and maintaining accurate operational records.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Sales Assistant
Sunrise Senior Living
01.2014 - Current
- Manage incoming inquiries and calls from prospective residents and referral sources.
- Conduct community tours for prospective residents and families while presenting community services and programs.
- Prepare and organize resident move-in documentation and administrative paperwork.
- Facilitate communication between residents, families, and care staff to ensure smooth coordination of services and resident support.
- Utilize Sunrise systems including Excel, Welcome Home, and OnShift to support community operations.
- Assist with initial first-month billing preparation for all new move-ins.
- Maintain resident files and documentation ensuring accuracy and organization.
Qualified Medication Aide (QMA)
Sunrise Senior Living
01.2012 - 2014
- Administered medications according to physician orders and state regulations.
- Maintained medication documentation and compliance records.
Terrace Club Supervisor/CNA
Sunrise Senior Living
01.2010 - 01.2012
- Provided direct resident care and supervised team members within Terrace Club operations.
- Assisted with scheduling coordination and daily operational oversight.
- Supervised daily operations to ensure high-quality resident care and compliance with healthcare regulations.
- Trained new team members on protocols, procedures, and system usage to enhance team performance.
Certified Nursing Assistant
Sunrise Senior Living
2005 - 2010
- Assisted residents with daily living activities, encouraging independence and enhancing quality of life.
- Monitored vital signs, documenting changes to ensure timely communication with nursing staff.
- Supported residents during meal times, promoting nutritional intake and social interaction.
- Maintained cleanliness of resident areas, ensuring a safe and hygienic environment.
Education
High School Diploma -
North Central High School
Indianapolis, IN05-2003
Skills
- Organization, Problem Solving & Multi-Tasking
- Billing Support & Financial Documentation
- Microsoft Office (Excel, Outlook) & Sunrise Systems
- Interview Support & Team Coordination
- Compliance, Documentation & Record Keeping
- Customer Service & Professional Communication
- Administrative & Office Operations
- Team Leadership & Supervision
- Scheduling Coordination
- Resident File Management
Community Operations Support
- Coordinate CNA and nursing staff scheduling to maintain proper staffing coverage across departments.
- Assist leadership with documentation, move-in preparation, and administrative processes supporting daily community operations.
- Supported onboarding and interview coordination processes during hiring efforts.
- Maintain accurate resident records and documentation in Sunrise systems.
Sunrise Systems Experience
- Welcome Home CRM
- OnShift Scheduling System
- Microsoft Excel & Office Applications
Certification
- Certified Nursing Assistant (CNA)
- Qualified Medication Aide (QMA) – State Certified
Timeline
Sales Assistant
Sunrise Senior Living
01.2014 - Current
Qualified Medication Aide (QMA)
Sunrise Senior Living
01.2012 - 2014
Terrace Club Supervisor/CNA
Sunrise Senior Living
01.2010 - 01.2012
Certified Nursing Assistant
Sunrise Senior Living
2005 - 2010
High School Diploma -
North Central High School