Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Brittany Keown

Jeffersonville

Summary

Diligent Team Lead with proven track record in leading teams to success through effective management and strategic planning. Demonstrated expertise in coordinating projects and fostering team collaboration, achieving significant milestones. Utilized leadership and communication skills to drive team performance and ensure project completion.

Experienced leadership professional prepared to guide teams effectively. Strong focus on collaboration and achieving results, ensuring adaptability with changing needs. Proficient in project management, conflict resolution, and strategic planning. Reliable and flexible, fostering cohesive and productive team environment.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Team Lead

The Dermatology Center
01.2022 - Current
  • Delegate roles and responsibilities, monitor performance, and provide training and guidance. Provide first-level counseling to staff, and collaborate with other medical assistants and providers to provide optimal patient care. Assist supervisors in training new staff, and ensure staff are competent in their job responsibilities. Work with the practice administrator to promote and maintain practice goals and policies. Maintain positive and open communication with the team, and provide feedback to the supervisor. Work on clinical schedule weekly. Assist practice administrator with meetings. Responsible for health fairs. Working closely with practice administrator weekly to ensure adequate staffing.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, and open communication.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Conducted regular progress reviews and yearly reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.

Medical Assistant

The Dermatology Center
12.2018 - Current
  • Assists Physician with patient office visits which include, rooming patients, scribes notes for Physician and interviews patients, prepare specimens for lab work, obtain consents and enter all medical history in patient electronic medical record.
  • Assists Physician with biopsies
  • Prepares and reviews patient chart at least 72 hours prior to patient’s appointment. Reviews charts for completeness ensuring all required information is included; notes any deficiencies and utilizes all resources internal as well as external.
  • Organizes exam rooms, including general cleaning, upkeep, and re-stocking of supplies.
  • Performs administrative tasks, including form completions, prescription refills, referrals and patient educational material.
  • Scans all pertinent information into the electronic health record system.
  • Demonstrates appropriate hand washing technique to insure proper infection control and follows universal precautions.
  • Performs all aspects of patient care in an environment that optimizes patient safety and reduces the likelihood of medical/healthcare errors.
  • Demonstrates appropriate use of Red Bag Waste.
  • Manages autoclave and cleaning instruments for Dermatology
  • Answers phones, takes messages and troubleshoots patient calls
  • Assists with scheduling, rescheduling and confirming appointments
  • Obtains prior authorizations and lab work
  • Responsible for medication management
  • Verifies all patient demographics
  • Assists in the ordering, receiving, and stocking of office supplies.
  • Assists with other related front desk clerical duties such as photocopying, faxing, scanning, collating and mailing.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

Allergy Receptionist

Advanced ENT and Allergy-New Albany, IN
10.2017 - 12.2017
  • Responsible for handling front office reception and administration duties, including greeting guests and answering phones, handling company inquiries, and sorting and distributing mail. Answer phones and operate a switchboard. Route calls to specific people. Answer inquiries about company.
  • Greet visitors warmly and make sure they are comfortable. Ensure reception area is tidy.
  • Coordinate mail flow in and out of office.
  • Coordinate office activities.
  • Handle phone calls from people calling in sick.
  • Gather personal and insurance information.
  • Arrange appointments.
  • Cash out people when necessary.
  • Send email and faxes.
  • Collect and distribute parcels and other mail.
  • Perform basic bookkeeping, filing, and clerical duties. Take and relay messages.
  • Update appointment calendars.
  • Schedule follow-up appointments.

Appointment Specialist

Advanced ENT and Allergy-Jeffersonville, IN
09.2016 - 12.2017
  • Schedule appointments for patients.
  • Answer telephone promptly and in a polite and professional manner.
  • Obtain and enter accurate demographic information into ECW (address, telephone number, name of insurance or self-pay status).
  • Schedule appointment correctly - review appointment date, time, location, and provider name with caller.
  • Inform caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable).
  • Remind caller to arrive 15 to 30 minutes before scheduled appointment to complete paperwork.
  • Remind caller of cancellation/no-show policy.
  • Answer questions and offer other information, as requested, to provide patient-focused
  • Act as a liaison for the patients and the Health Center:
  • Direct calls to other departments as needed.
  • Use sound judgment in handling calls, especially with upset patients.
  • Understanding of when to escalate calls to physicians/practice manager/triage nurse.
  • Make reminder calls as requested.
  • Make calls to reschedule appointments when necessary.
  • Other reasonably related duties as assigned by supervisor or manager.

Director of Admissions

Wellington Retreat-Lantana, FL
01.2014 - 07.2016
  • Manage the facility’s admissions process and provide customers with facility-related information via facility tours, personal visits, assessments, follow-up, etc. Assist Marketing Director in achieving facility’s census and quality mix goals.
  • Communicate clearly and concisely within the department and with other facility departments
  • Process patient’s facility admission documents, insurance information (including coverage verifications) and admission consents; provide information on admission policies/procedures to patients, family members and visitors
  • Interact professionally with patient and family; provide explanations and reassurance when necessary
  • Prepare patient I.D. Card for charging purposes; ensure admission documents and I.D. Card were I putted correctly in system
  • Notify departments of procedures required during admission.
  • Gather patient’s demographic and financial information; enter into facilities computer system.
  • Conducted regular evaluation of admission policies and procedures, making necessary adjustments to maintain alignment with institutional objectives.
  • Served as primary contact for coordination of application screening and tracking, visit and interview arrangement and marketing communications.
  • Served as a liaison between prospective students, families, faculty, and administration throughout the admissions process, facilitating seamless communication among all parties involved.
  • Mentored and provided professional development opportunities for admission staff, leading to enhanced performance and personal growth within the team.
  • Led training sessions for staff on best practices in admissions processes, enhancing consistency among team members.
  • Managed a diverse team of admissions professionals, fostering a collaborative work environment focused on achieving departmental goals.

CNA/HHA

Twin Brook Nursing Home
02.2012 - 08.2013
  • I was responsible for the health, safety and nutrition of residents.
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

CNA/HHA

Maxim Health Care
11.2011 - 12.2012
  • I would schedule appointments for her, make phone calls for her, and handle her finances.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Reduced patient stress levels through effective communication and active listening skills.

Call Center Representative

Connextions Inc.
05.2011 - 02.2012
  • I was responsible for explaining pharmaceutical insurance to members, dr's, and their offices as well as Pharmacists. I would assist in the overrides of medications.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.

CNA

Westminster Health Care
01.2010 - 05.2011
  • Was responsible for the health, safety and nutrition of 10-15 residents. Also did paperwork, computer work
  • Charting and all ADLS with residents.

Education

GED -

Floyd Cty. Consolidated School Corp.
New Albany, IN
01-2008

Associate Degree in ECE - Early Childhood Education

Ivy Tech Community College of Indiana
Indianapolis, IN
01-2012

Skills

  • Vital Signs (10 years)
  • Injections (8 years)
  • Receptionist (10 years)
  • Patient Care (10 years)
  • Phone Etiquette (10 years)
  • Triage (10 years)
  • EMR (10 years)
  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance monitoring
  • Performance improvement
  • Schedule management
  • Complaint resolution
  • Employee evaluation
  • Diversity and inclusion

Certification

  • CPR
  • February 2023 to February 2025

Languages

English
Native or Bilingual

Timeline

Team Lead

The Dermatology Center
01.2022 - Current

Medical Assistant

The Dermatology Center
12.2018 - Current

Allergy Receptionist

Advanced ENT and Allergy-New Albany, IN
10.2017 - 12.2017

Appointment Specialist

Advanced ENT and Allergy-Jeffersonville, IN
09.2016 - 12.2017

Director of Admissions

Wellington Retreat-Lantana, FL
01.2014 - 07.2016

CNA/HHA

Twin Brook Nursing Home
02.2012 - 08.2013

CNA/HHA

Maxim Health Care
11.2011 - 12.2012

Call Center Representative

Connextions Inc.
05.2011 - 02.2012

CNA

Westminster Health Care
01.2010 - 05.2011

GED -

Floyd Cty. Consolidated School Corp.

Associate Degree in ECE - Early Childhood Education

Ivy Tech Community College of Indiana

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Brittany Keown