Brittany Lattner
Clarksville,IN
Summary
Polite and professional, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
12
12
years of professional experience
Work History
Ar Specialist
Ellis and Badenhausen Orthopedics
09.2023 - Current
- Cigna and Misc Ar
- File Appeals on behalf the provider for the patients
- Assist in answering patient calls handle courier bags
- Maintained accurate financial records by reconciling AR accounts, resolving discrepancies, and updating system data regularly.
- Contacting insurance for payment resolution
- Researched and resolved patient claims related to claim denials.
- Collaborated with the coding department to ensure accurate charge capture for all services rendered, minimizing claim denials due to coding errors.
- Identified trends in billing issues by analyzing claim denials and implementing corrective actions to prevent future occurrences.
- Maintained strong relationships with insurance providers through effective communication to ensure timely reimbursement for services rendered.
- Provided exceptional customer service when addressing inquiries from patients regarding billing questions or concerns, fostering trust and satisfaction.
Assembly
Ford Motor Company
12.2022 - 09.2023
- Drive team/ Toe in push pin on plastic grill cover
- Ac line hook ups
- Hand torque brake lines
- EQI inspection
- Installing testing devices
- Investigated and resolved production issues.
- Assisted quality assurance by inspecting items and removing defective parts.
- Performed visual and functional inspection of components to determine quality and identify defects.
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Onboarding Training Lead
Radial Inc
05.2022 - 12.2022
- Facilitated virtual, in-person and blended learning sessions.
- Conducted follow-up assessments post-training to ensure continued growth and development among staff members.
- Streamlined onboarding process for more efficient employee integration into the workforce.
- Provided coaching and mentoring to employees.
- Worked with vendors to customize courseware to accommodate business needs.
- Created a welcoming environment that promoted open communication and supported individual success within the company culture.
Sr. Pt Acct Rep
Medassist Solutions
08.2016 - 03.2022
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Answer customer questions regarding problems with their accounts.
- Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.
Teacher
Whiz Kidz Academy
10.2015 - 08.2016
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.
Cashier
Circle K
10.2015 - 07.2016
- Issue receipts, refunds, credits, or change due to customers.
- Greet customers entering establishments.
- Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Customer Service Rep
Humana
08.2012 - 10.2013
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Review insurance policy terms to determine whether a particular loss is covered by insurance.
- Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
- Assessed customer needs and recommended suitable insurance policies.
- Provided exceptional support during annual open enrollment periods, guiding customers through plan selection processes effectively.
- Cross trained in Billing and Enrollment, Pharmacy, Claims, benefits and Eligibility for over 250 Group Medicare plans.
Education
High School Diploma -
JEFFERSONTOWN HIGH SCHOOL
LOUISVILLE, KENTUCKY05.2008
Skills
- Windows XP
- Microsoft Office (Word, Excel, PowerPoint)
- Outlook
- Internet Explorer
- Google Docs
- G Drive
- Exceptional interpersonal communication
- Customer service-oriented
- Efficient multi-tasker
- Experience with Hospital Systems: EPIC Client Satisfaction, CUBS, Intergy, Livevox
- Call Documentation
- Understanding Customer Needs
- Calm Under Pressure
Timeline
Ar Specialist
Ellis and Badenhausen Orthopedics
09.2023 - Current
Assembly
Ford Motor Company
12.2022 - 09.2023
Onboarding Training Lead
Radial Inc
05.2022 - 12.2022
Sr. Pt Acct Rep
Medassist Solutions
08.2016 - 03.2022
Teacher
Whiz Kidz Academy
10.2015 - 08.2016
Cashier
Circle K
10.2015 - 07.2016
Customer Service Rep
Humana
08.2012 - 10.2013
High School Diploma -
JEFFERSONTOWN HIGH SCHOOL
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