Brittany Lockhart
Michigan City
Summary
Proven hospitality professional with a track record of enhancing customer satisfaction and sales at Hooters through exceptional service and upselling techniques. Skilled in cash handling and conflict resolution, demonstrating strong work ethic and team leadership. Excelled in fast-paced environments, significantly improving guest engagement and repeat business. Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
6
6
years of professional experience
Work History
Server and Bartender
Hooters
07.2017 - 11.2019
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Server
Hacienda
05.2015 - 07.2017
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Restaurant Hostess
Applebees
02.2014 - 03.2015
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
GED -
New Prairie High School
New Carlisle, IN08.2014
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Hospitality service expertise
- Team Player
- High Energy and Stamina
- Team Leadership
- Decision-Making
- Conflict and Complaint Resolution
Yoga, hiking, travling.
i enjoy spending time on te yoga mat to balance out my stress and worklife, doing yoga brings me a sense of relife and sustainability. well also enjoying hiking the scenery is outstanding. i am nature girly who enjoys camping hiking hunting nd fishing.
Timeline
Server and Bartender
Hooters
07.2017 - 11.2019
Server
Hacienda
05.2015 - 07.2017
Restaurant Hostess
Applebees
02.2014 - 03.2015
GED -
New Prairie High School
Similar Profiles
Katelyn Alise RobinsonKatelyn Alise Robinson
Hooter Girl at HootersHooter Girl at Hooters
Bree LambertBree Lambert
Server/Bartender at HootersServer/Bartender at Hooters
Dasia SwannDasia Swann
Server at HootersServer at Hooters