Brittany Spears
Franklin
Summary
Experienced with managing diverse tasks and responsibilities efficiently. Utilizes strong organizational skills and problem-solving techniques to ensure timely project completion. Knowledge of team collaboration and adaptability to meet dynamic work demands.
Overview
16
16
years of professional experience
Work History
Tasker
DHL Supply Chain
10.2025 - Current
- Operated material handling equipment to ensure efficient product movement within warehouse.
- Inspected incoming shipments for accuracy and quality, maintaining high standards of inventory control.
- Collaborated with team members to streamline packing processes, enhancing overall workflow efficiency.
- Trained new staff on safety protocols and operational procedures, promoting a safe work environment.
- Provided excellent customer service, addressing concerns promptly and professionally for a high retention rate.
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
Help Desk Manager
Northstar
07.2016 - 10.2025
- Notify technicians with any orders and tickets
- Supervisor calls
- Scheduling
- Payments
- Building routes
- Closing routes
- Training
- Streamlined ticketing system processes, improving response times and increasing user satisfaction.
- Managed high levels of call flow and responded to technical support needs.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Assistant Manager
Papa Johns
01.2010 - 01.2015
- Open/ Close Store
- Drop/pickup money
- Train
- Unload truck
- Prep store
- Inventory
Education
Diploma -
Franklin Community High School
Franklin, IN01.2012
Skills
- CUSTOMER SERVICE (7 years)
- MULTITASKING (7 years)
- RECEPTIONIST (Less than 1 year)
- Typing
- Cash handling
- Leadership
- Help desk
- Communication skills
- Microsoft Office
- Organizational skills
- Inside sales
- Phone etiquette
- Computer skills
- Customer support
- Call Center Management
- Technical Support
- Team collaboration
- Multitasking and organization
Timeline
Tasker
DHL Supply Chain
10.2025 - Current
Help Desk Manager
Northstar
07.2016 - 10.2025
Assistant Manager
Papa Johns
01.2010 - 01.2015
Diploma -
Franklin Community High School