Brittany Thomas
Indianapolis
Summary
To maximize my career experience by applying for challenging, life-enhancing opportunities. To incorporate myself within an organization by using my abilities, skills, and knowledge to enhance the organization's mission and values.
Overview
13
13
years of professional experience
Work History
Patient Access Representative
Community Hospital North
Indianapolis
09.2022 - Current
- Managed patient registration and insurance verification processes efficiently.
- Assisted patients with scheduling appointments and accessing services.
- Processed medical records and maintained patient confidentiality diligently.
- Utilized electronic health record systems to input and update patient information.
- Trained new staff on procedures and best practices in patient access.
- Ensured compliance with hospital policies and regulations during interactions.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Answered phones promptly in a professional manner.
- Scanned documents into electronic medical records system.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
Dental Insurance Coordinator
Renaissance Group
Indianapolis
10.2021 - 09.2022
- Coordinated patient insurance verification and eligibility for dental services.
- Managed claims processing and billing inquiries for dental procedures.
- Assisted patients with understanding their insurance benefits and coverage options.
- Maintained up-to-date knowledge of dental insurance policies and regulations.
- Resolved patient issues related to claims denials or payment discrepancies.
- Assisted patients in understanding their benefits packages, including co-payments, deductibles.
Project Coordinator
Lowe's Home Improvement
Indianapolis
06.2017 - 01.2022
- Coordinate both inbound and outbound customer calls
- Maintain security of personal account information for all customers.
- Access various confidential account-specific documents, performed account maintenance, made account notations, and performed other data entry tasks.
- Coordinated project schedules and timelines for home improvement initiatives.
- Managed communication between contractors, suppliers, and store teams.
- Handle all calls with courteous and professional phone etiquette, always maintaining the reputation of the company.
Team Lead/ Drive Instructor
Bureau of Motor Vehicles
Indianapolis
05.2015 - 06.2017
- Facilitated customer assistance during examination activities.
- Managed the flow of day-to-day operations.
- Helped manage a plan for the team to meet deadlines and goals.
- Processed client transactions and made sure the department was compliant with state procedures.
- Used multiple screens to effectively assist customers with their needs.
- Oversaw daily operations of customer service at Bureau of Motor Vehicles.
- Trained staff on new policies and procedures to enhance service efficiency.
- Coordinated scheduling for team members to ensure adequate coverage.
- Led team meetings to discuss performance, challenges, and solutions regularly.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
Team Lead/ Escalation Supervisor
Xerox
Indianapolis
01.2013 - 05.2015
- Oversaw and developed team members.
- Oversaw accuracy of record-keeping and transactions related to participant accounts..
- Offer problem-solving solutions to escalated participants.
- Formulated strategies for associates to manage irate participants and instructed associates on communication paths to deescalate participants.
- Led team in developing efficient workflows and operational procedures.
- Coordinated training sessions for new employees to enhance skills and knowledge.
- Implemented quality control measures to maintain high standards of performance.
- Facilitated communication between departments to improve collaboration and productivity.
- Resolved conflicts within the team to foster a positive work environment.
- Trained new staff in relevant processes and procedures.
- Delegated daily tasks to team members to optimize group productivity.
- Resolved escalated customer complaints or queries promptly and efficiently.
Education
GED -
Martin University
Indianapolis, IN09.2012
Some College (No Degree) - General Studies
University of Indianapolis
Indianapolis, INSkills
- Patient registration
- Insurance verification
- Electronic health records
- Medical coding
- HIPAA compliance
- Customer service
- Conflict resolution
- Team leadership
- Escalation management
- Staff training
Timeline
Patient Access Representative
Community Hospital North
09.2022 - Current
Dental Insurance Coordinator
Renaissance Group
10.2021 - 09.2022
Project Coordinator
Lowe's Home Improvement
06.2017 - 01.2022
Team Lead/ Drive Instructor
Bureau of Motor Vehicles
05.2015 - 06.2017
Team Lead/ Escalation Supervisor
Xerox
01.2013 - 05.2015
GED -
Martin University
Some College (No Degree) - General Studies
University of Indianapolis
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