Brittany Tiemeier
Gas City
Summary
Dynamic Retail Operations Manager and Vice President of Indirect Lending with a proven track record at Afena Federal Credit Union and Via Credit Union, skilled in team leadership and performance coaching. Passionate about enhancing member services and implementing innovative solutions. Proficient in Symitar and committed to fostering strong relationships, ensuring operational excellence, and driving organizational success.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Retail Operations Manager
Afena Federal Credit Union
04.2024 - Current
- Supervise and manage the retail staff, making sure goals and objectives are met.
- Responsible for interviewing, hiring, and training all retail staff.
- Heavily involved in the implementation of new products and services.
- Contribute to leadership team for implementing company policies and procedures.
- Conduct performance evaluations for staff members, identifying areas of strength as well as opportunities for improvement and providing targeted coaching accordingly.
Floating Branch Manager/Member Service Representative
Afena Federal Credit Union
11.2023 - 04.2024
- Maintained friendly and professional member interactions.
- Examined member loan applications for loan approvals and denials.
- Underwriting of consumer loans.
- Opened new accounts.
- Performed financial counseling to members.
- Would occasionally help on the teller line.
Vice President of Indirect Lending
Via Credit Union
01.2021 - 09.2023
- Managed and trained the indirect loan processors, indirect loan clerk, and member engagement specialist.
- Served as the representative to over 60 auto, motorcycle, and RV dealerships.
- Primary underwriter for all loan applications received from those dealerships.
- Prepared and presented 9 monthly reports to the board.
- Demonstrated proficient leadership skills to motivate employees and build competent teams.
- Negotiated high-value contracts that maximized profitability while mitigating risks for the organization.
- Represented organization at industry conferences and events.
Assistant Indirect Lending Manager
Via Credit Union
01.2019 - 01.2021
- Supervised team of 4 indirect loan processors, promoting positive environment and instilling model of hard work and dedication.
- Served as the back up to the Indirect Lending Manager.
- Processed indirect loans as needed.
- Picked up local contracts and developed a strong relationship with the dealerships.
Indirect Loan Processor
Via Credit Union
01.2014 - 01.2019
- Received all incoming loan contracts.
- Verified, funded, and scanned all documents.
- Reduced errors in loan applications by meticulously reviewing all documentation for accuracy and completeness.
- Expedited loan processing timeframes by prioritizing tasks and managing competing deadlines effectively.
- Strengthened relationships with dealer partners through consistent communication regarding application updates and approvals.
Member Service Representative/Receptionist/Teller
Via Credit Union
07.2007 - 01.2014
- Performed all teller transactions and opened new accounts.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
Education
High School Diploma -
Mississinewa High School
Gas City IN06-2003
Skills
- Detail Oriented
- Thorough
- Friendly
- Quick learner
- Reliable
- Passionate
Professional Skills
- Symitar
- Synergy
- Meridian Link
- Dealer Track
- Route One
- Microsoft Office
Technical Skills
Certification
NMLS
Timeline
Retail Operations Manager
Afena Federal Credit Union
04.2024 - Current
Floating Branch Manager/Member Service Representative
Afena Federal Credit Union
11.2023 - 04.2024
Vice President of Indirect Lending
Via Credit Union
01.2021 - 09.2023
Assistant Indirect Lending Manager
Via Credit Union
01.2019 - 01.2021
Indirect Loan Processor
Via Credit Union
01.2014 - 01.2019
Member Service Representative/Receptionist/Teller
Via Credit Union
07.2007 - 01.2014
High School Diploma -
Mississinewa High School
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