Brittany Turner
Indianapolis
Summary
Detail-oriented Clinical Administrative Coordinator experienced in managing employee benefits, eligibility assessments, and high-volume EHR management. Delivered exceptional client support and streamlined administrative tasks in fast-paced environments while navigating complex clinical coverage software. Collaborated with hospital executives and care providers to enhance patient experiences from admission through billing.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinical Administrative Coordinator
RepuCare
Indianapolis
11.2025 - Current
- Coordinated patient scheduling and appointments across multiple healthcare providers, ensuring optimal patient flow and satisfaction.
- Managed administrative tasks, including data entry and document management, to maintain organized and efficient office operations.
- Supported insurance verification and patient eligibility assessments to facilitate timely access to necessary healthcare services.
- Maintained accurate patient records in electronic health systems.
- Implemented process improvements to enhance office workflow and efficiency.
- Managed administration of patient benefits and services according to state and federal guidelines.
Caregiver
Self-employed
Indianapolis
06.2024 - Current
- Delivered personalized care and support to elderly residents in assisted living community, enhancing their daily living experience.
- Provide personalized care and support elderly residents in an assisted living community.
- Administer medications according following prescribed schedules and document residents' health status.
- Plan and prepare meals and snacks, ensuring dietary preferences and restrictions are met.
- Accompanied clients to medical appointments and assisted with errands, ensuring their needs were met and promoting independence.
Processor - Associate Benefits HRSS
Ascension St. Vincent Hospital
Indianapolis
09.2023 - 04.2024
- Administered benefit programs, ensuring seamless new hire enrollments, timely life event changes, and accurate eligibility and deductions management.
- Coordinated annual enrollment activities, developing enrollment packages and managing communication with associates.
- Coordinated annual enrollment activities, creating comprehensive enrollment packages and facilitating effective communication with associates.
- Updated and corrected associate benefit data in internal and carrier information systems, ensuring accuracy and compliance.
- Compiled statistics to evaluate benefits strategy effectiveness and processed tuition reimbursement requests, supporting associates' development.
RCC Eligibility Specialist
Knowledge Services/Family and Social Services Administration
Indianapolis
10.2022 - 03.2023
- Collected and verified client data for various assistance programs through face-to-face interactions and phone consultations, ensuring accurate eligibility assessments.
- Ensured all information collected met state policies and obtained necessary release forms and medical records.
- Verified income, assets, and relevant financial/legal documents to uphold compliance with program regulations and support eligibility determinations.
- Guided clients on program requirements, facilitating understanding and navigating the eligibility determination process.
- Utilized automated systems to assess eligibility for state assistance programs, streamlining processing and client interactions.
Member Risk Adjustment Coordinator
RepuCare
Indianapolis
10.2020 - 10.2022
- Conducted in-depth claims searches for healthcare providers, enhancing health insurance portal operations.
- Managed and updated databases for claims related to providers and members, facilitating accurate billing and record-keeping.
- Managed and updated claims databases for providers and members, ensuring accurate billing and effective record-keeping.
- Prepared and faxed medical records release letters to providers, following up to ensure timely compliance and closure.
Customer Service Representative
RepuCare/MHS
Indianapolis
02.2019 - 07.2020
- Responded to inquiries via phone and written correspondence, ensuring quick resolution and customer satisfaction.
- Documented service interactions for quality assurance and metrics reporting, maintaining a high standard of service.
- Supported members with Gateway to Work requirements, clearly explaining processes and requirements to enhance understanding and compliance.
- Facilitated quality medical care by applying clinical knowledge to prior authorization requests and guiding members through processes, ensuring access to necessary services.
Call Center Representative
Stercycle/Manpower
Indianapolis
02.2017 - 05.2017
- Processed incoming calls from EpiPen users, gathering critical information and confirming product recall status to ensure customer safety.
- Issued voucher codes and prescription numbers, streamlining replacement processes for clients to enhance service experience.
- Recorded call logs and customer data in database, supporting efficient tracking and enabling informed reporting.
Patient Care Representative
Covance/Randstad
Indianapolis
10.2015 - 02.2016
- Managed inbound call inquiries from patients, healthcare providers, and pharmacists, facilitating efficient program enrollment and status updates.
- Assisted with renewal processes and new applicants, clarifying program guidelines and requirements to enhance understanding.
- Maintained records of interactions to enable effective follow-ups and enhance service delivery.
Customer Service Representative
OoShirts
Indianapolis
05.2015 - 09.2015
- Resolved customer inquiries regarding t-shirt orders, efficiently addressing issues and ensuring smooth order processing.
- Guided customers through design and order specifications, achieving high satisfaction with final products.
- Gathered customer information for order fulfillment and tracked order progress, delivering timely updates.
Education
Associates Degree - Medical Assisting
Brown Mackie College
Indianapolis, INSkills
- Medical Office Experience
- EMR Systems
- EHR Systems Management
- ICD-10 Coding
- ICD-9 Coding
- Medical Coding
- Medical Billing
- Medical Terminology
- Medical Records Management
- Patient Care
- Vital Signs Assessment
- Documentation Review
- Practice Management Software
- Call Center Operations
- Customer Service
- Patient Support
- Microsoft Office Suite
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Data Entry
- Clerical Experience
- Database Management
- Clinical Software Navigation
- Epic Systems
- Healthcare ERP Solutions
- Process Optimization
- Typing Proficiency
- Windows Operating System
- Laboratory Experience
- Document Management
- Research Skills
- Analytical Skills
- Phone Etiquette
- Effective Communication
- Office Management
- Healthcare ERP Solutions
Certification
BLS Certification
Languages
English
Timeline
Clinical Administrative Coordinator
RepuCare
11.2025 - Current
Caregiver
Self-employed
06.2024 - Current
Processor - Associate Benefits HRSS
Ascension St. Vincent Hospital
09.2023 - 04.2024
RCC Eligibility Specialist
Knowledge Services/Family and Social Services Administration
10.2022 - 03.2023
Member Risk Adjustment Coordinator
RepuCare
10.2020 - 10.2022
Customer Service Representative
RepuCare/MHS
02.2019 - 07.2020
Call Center Representative
Stercycle/Manpower
02.2017 - 05.2017
Patient Care Representative
Covance/Randstad
10.2015 - 02.2016
Customer Service Representative
OoShirts
05.2015 - 09.2015
Associates Degree - Medical Assisting
Brown Mackie College