Brittany Via
Martinsville
Summary
Dynamic Assistant Manager at Buyers Markets with a proven track record in team leadership and inventory management. Enhanced customer satisfaction through effective conflict resolution and strategic planning, leading to increased sales. Skilled in financial reporting and employee training, fostering a collaborative environment that boosts team performance and morale.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Buyers Markets
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
General Office Associate
Home Depot Rlc 8615
06.2018 - 02.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Processed incoming correspondence promptly while maintaining an organized workspace.
- Assisted in the training of new hires, helping them quickly acclimate to their roles and responsibilities.
- Prepared detailed reports, presenting data clearly and concisely for upper management''s review.
- Completed daily logs for management review.
Material Handler
Gordmans Distribuition Center
02.2015 - 05.2017
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented product damage by carefully loading and unloading materials using appropriate equipment.
- Listened closely during team meetings to gain complete understanding of duties required for each shift, completing priority tasks first.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Attached identifying tags to containers to mark with identifying shipping information.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Unloaded incoming shipments to verify accuracy of deliveries and check possible damages.
Material Handler
Pepboys Warehouse
05.2010 - 03.2013
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Operated forklifts and pallet jacks to transfer large products from one area of warehouse to another, allowing for easier accessibility.
- Used hand-held scanners and physical logs to accurately track item movements.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Assisted in receiving, stocking and distribution of merchandise.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Used machinery and equipment such as box cutters, shrink-wrap guns and electric pallet jacks.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Strapped items down over protective padding to secure throughout transportation.
Education
Highschool Diploma -
Decatur Central Highschool
Indianapolis, IN05.2008
Skills
- Team leadership
- Inventory management
- Financial reporting
- Customer service
- Employee training
- Conflict resolution
- Cash handling
- Process improvement
- Strategic planning
- Money handling
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Goal setting
- Workload management
- Retail operations
- Team building
- Orientation and training
- Employee performance evaluations
- Performance reviewing
- Negotiation
- Employee supervision
- Coaching and mentoring
- Computer skills
- Multitasking Abilities
- Teamwork and collaboration
Timeline
Assistant Manager
Buyers Markets
09.2023 - Current
General Office Associate
Home Depot Rlc 8615
06.2018 - 02.2024
Material Handler
Gordmans Distribuition Center
02.2015 - 05.2017
Material Handler
Pepboys Warehouse
05.2010 - 03.2013
Highschool Diploma -
Decatur Central Highschool
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