Brittany Willett
Evansville
Summary
Developed excellent customer service and multitasking skills in high-energy, customer-focused environment. Adaptable and quick to learn, with knack for creating welcoming atmosphere and ensuring smooth operations. Seeking to leverage these transferable skills in new and challenging field.
Customer service professional with track record of maintaining high standards and delivering consistent results. Skilled in providing friendly and efficient service, ensuring customer satisfaction, and adapting to varying demands. Known for strong teamwork abilities, reliability, and positive demeanor, essential for dynamic work environment.
Overview
11
11
years of professional experience
Work History
Ice Cream Attendant
Adeventure Island Ice Cream
07.2023 - 11.2024
- Assisted customers in selecting flavors, toppings, and mix-ins to create personalized ice cream treats.
- Handled cash transactions accurately, maintaining accountability for register funds.
- Utilized time management skills effectively by multitasking between serving customers, cleaning the workspace, and restocking items.
- Completed opening and closing procedures efficiently, setting up the store for success each day.
- Operated cash register, taking payments and issuing customer receipts.
- Utilized strong communication skills in explaining menu options and answering questions about ingredients or preparation methods.
- Observed health code regulations and internal policies for cleaning and sanitizing.
- Kept tidy and organized area to comply with cleanliness standards.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Owner
Adventure Island Mini Golf
08.2022 - 02.2023
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Interacted well with customers to build connections and nurture relationships.
- Trained and motivated employees to perform daily business functions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
Online Sales Manager
Coastal Kitchens
05.2020 - 08.2022
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Drove strategy for online platform, order management and fulfillment process to meet company objectives.
- Utilized social media platforms effectively for brand awareness campaigns, driving increased engagement from target audiences.
- Facilitated business by implementing practical networking techniques.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
CNA
River Pointe Health Campus
12.2016 - 05.2020
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Upheld infection control and prevention policies across different patient-facing areas.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Sandwich Artist
Subway
05.2014 - 12.2016
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Accurately operated cash register to process customer payments.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
Education
High School Diploma -
Tecumseh High School
Lynnville, IN05-2016
Skills
- Cash handling proficiency
- Food safety compliance
- Flexible scheduling
- Efficient multitasking
- Cleanliness standards
- Sales promotion
- Teamwork
- Dependable and responsible
- Customer support
- Sales and customer service
Timeline
Ice Cream Attendant
Adeventure Island Ice Cream
07.2023 - 11.2024
Owner
Adventure Island Mini Golf
08.2022 - 02.2023
Online Sales Manager
Coastal Kitchens
05.2020 - 08.2022
CNA
River Pointe Health Campus
12.2016 - 05.2020
Sandwich Artist
Subway
05.2014 - 12.2016
High School Diploma -
Tecumseh High School
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