Brittany Yocum
Greenwood
Summary
Dynamic and dependable professional with a strong work ethic and effective communication skills. Proven ability to enhance customer loyalty through personalized service and conflict resolution. Skilled in order fulfillment and maintaining a clean environment, ensuring operational success and positive experiences.
Overview
12
12
years of professional experience
Work History
Busser
Bob Evans Restaurant
11.2012 - 11.2013
- Reset and cleaned tables quickly to prepare for new customers.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
Retail Sales Worker
Menards
03.2015 - 05.2016
- Achieved sales targets through effective communication and persuasive selling techniques.
- Managed cash register transactions accurately, maintaining accountability for all financial activities during shifts worked.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Provided personalized recommendations based on customer preferences or specific needs.
Cashier
Kentucky Fried Chicken
08.2016 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Responsible for preparing coleslaw every morning before opening and keeping the lobby and restrooms cleaned.
Retail Sales Associate
Menards
10.2017 - 06.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Mixed paint and helped keep the grocery and pet section stocked and cleaned.
Bakery Worker
The Cheesecake Factory
06.2019 - 03.2020
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
ClickList Associate
Kroger
03.2020 - 09.2020
- Monitored stock control systems and processed specific orders.
- Managed challenging situations calmly while finding solutions that satisfied both company policy and customer expectations.
- Streamlined order picking and packing processes for quicker turnaround times.
- Maintained up-to-date knowledge on products and their locations, expediting the picking process and completing orders promptly.
- Read labels, obtained merchandise from shelves and processed incoming orders.
- Followed sheets to pull out correct items and correct quantities of merchandise.
Cusodian
Perry Township Schools
09.2020 - 07.2022
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
Instructional Assistant
Perry Township Schools
09.2022 - 02.2025
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
- Provided one-on-one support to students with special needs, enabling them to achieve academic success.
Education
High School Diploma -
Perry Meridian High School
Indianapolis, IN05-2012
Skills
- Classroom organization
- Effective communication
- Conflict resolution
- Calm and patient demeanor
- Work ethic and integrity
- Order fulfillment
- Efficient time management
- Food safety
- Cleaning duties
- Work independently
- Cleaning and sanitizing
- Responsible and dependable
Timeline
Instructional Assistant
Perry Township Schools
09.2022 - 02.2025
Cusodian
Perry Township Schools
09.2020 - 07.2022
ClickList Associate
Kroger
03.2020 - 09.2020
Bakery Worker
The Cheesecake Factory
06.2019 - 03.2020
Retail Sales Associate
Menards
10.2017 - 06.2019
Cashier
Kentucky Fried Chicken
08.2016 - 04.2017
Retail Sales Worker
Menards
03.2015 - 05.2016
Busser
Bob Evans Restaurant
11.2012 - 11.2013
High School Diploma -
Perry Meridian High School
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