Brittney Allen
Portage
Summary
Customer service and healthcare trained professional with extensive experience in adult caregiving environments. Proven track record in delivering high-quality care and support, fostering collaborative atmosphere, and adapting to dynamic client needs. Possesses strong communication and empathetic skills, ensuring trust and reliability. I have strong experience and readiness for this role. Skilled in providing compassionate and personalized care, ensuring safety, and promoting well-being. Known for effective teamwork, reliability, and adaptability. Proficient in medication management, daily living assistance, and emotional support.
Overview
8
8
years of professional experience
Work History
Elderly Caregiver
Residences At Coffee Creek
07.2023 - 02.2025
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced elderly residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided emotional support to seniors, fostering positive relationships and enhancing their overall mental health.
Patient Service Representative
NorthShore Health Centers
03.2021 - 07.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Direct Support Professional
Oppurtunity Enterprises
08.2019 - 03.2021
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Customer Service Representative
Walmart
10.2016 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Hillcrest Highschool
Country Club Hills, IL06-2019
Skills
- Compassionate caregiving
- Documentation and reporting
- Critical thinking
- Data entry
- Customer service
- Insurance verification
- HIPAA compliance
- Behavior redirection
- Client support
- Medication administration
- ADL support
- Team collaboration
Timeline
Elderly Caregiver
Residences At Coffee Creek
07.2023 - 02.2025
Patient Service Representative
NorthShore Health Centers
03.2021 - 07.2023
Direct Support Professional
Oppurtunity Enterprises
08.2019 - 03.2021
Customer Service Representative
Walmart
10.2016 - 08.2019
High School Diploma -
Hillcrest Highschool
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