Brittney Carlson
Michigan City
Summary
Dynamic supervisor with a proven track record at Four Winds Casino, excelling in training and mentoring teams to enhance service quality. Achieved streamlined workflows through process improvements and effective staff management, while maintaining high customer satisfaction. Skilled in inventory oversight and employee motivation, driving operational efficiency and achieving sales goals.
Overview
11
11
years of professional experience
Work History
Supervisor
Four Winds Casino
09.2018 - 09.2025
- Supervised daily operations, ensuring compliance with safety and regulatory standards.
- Trained and mentored team members to enhance service quality and operational efficiency.
- Implemented process improvements, resulting in streamlined workflows and reduced downtime.
- Coordinated scheduling and staffing to optimize resource allocation across departments.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved customer inquiries and complaints promptly to maintain high satisfaction levels.
- Monitored performance metrics, identifying areas for improvement and implementing corrective actions.
Assistant Manager
The Gap
01.2015 - 09.2018
- Led team in achieving sales goals through effective training and motivation strategies.
- Developed and implemented inventory management processes to enhance stock accuracy.
- Streamlined visual merchandising standards to improve customer engagement and satisfaction.
- Collaborated with upper management to design promotional campaigns that increased foot traffic.
Education
High School Diploma -
Homeschooled
Indiana Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Inventory oversight
Timeline
Supervisor
Four Winds Casino
09.2018 - 09.2025
Assistant Manager
The Gap
01.2015 - 09.2018
High School Diploma -
Homeschooled