Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Brittney Kimmons

Kouts

Summary

Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success, offering outstanding active listening and multitasking abilities. Possesses foundational knowledge in current systems used, coupled with a proactive attitude and a commitment to excellence. Adaptable and quick to grasp new concepts, with a focus on continuous growth and development. Seeking an opportunity to leverage skills and enthusiasm to make a positive impact in a dynamic work environment.

Overview

11
11
years of professional experience

Work History

Customer Specialist Sr (Yard Tech)

Schneider National, Inc.
01.2023 - Current
  • On-going training in truck/trailer maneuvers, trailer backing, and the coupling/uncoupling process
  • Monitor, analyze, and report yard demand conditions on a regular basis and upon special request
  • Performs all "Customer Specialist II" job duties listed below

Customer Specialist II - Driver Services

Schneider National, Inc.
03.2022 - 01.2023
  • Manages security gates, oversees yard flow, and guides parking arrangements
  • Ensures security measures are in place and communicates maintenance protocols as vehicles enter and exit the operating center gates
  • Handles fuel-related responsibilities, such as form completion, fuel inventory reconciliation, and updating fuel prices
  • Stocks, maintains inventory, and distributes driver supplies, parts, and printed materials following established guidelines
  • Assists drivers with storing and retrieving personal gear during equipment transfers
  • Provides drivers with information on shipment relays and storage locations for trailers
  • Maintain all active schedules, ensuring all shifts are covered and all associates are consistently informed
  • Oversee the posting of informative corporate materials upon request, occasionally designing original informative materials for various personnel

Direct Support Professional (DSP)

Help At Home, LLC
07.2014 - Current
  • Assist clientele with activities of daily living, including attending to personal hygiene, bathing, and feeding needs
  • Proactively communicate with clientele to discern their emotional states and determine requirements for assistance and supportive interventions
  • Actively involve clientele in social interactions to foster the refinement of communication abilities and enhance social awareness
  • Demonstrate vigilance in upholding a secure environment for clientele, diligently overseeing activities, and promptly reporting any concerns or issues
  • Execute comprehensive shift summaries, meticulously documenting observations and interventions through electronic and paper charting

Education

Bachelor of Science - Communication Disorders

Governors State University
University Park, IL
06-2015

Skills

  • Proven problem-solving abilities, adept at resolving complex issues efficiently
  • Exceptional communication skills, both verbal and written, enabling clear and effective interaction
  • Strong organizational capabilities, demonstrated by the ability to manage tasks and priorities effectively
  • Diligent and hardworking, consistently delivering high-quality results
  • Reliable and accountable, known for fulfilling responsibilities with precision and timeliness
  • Rapid learner, adept at grasping new concepts and techniques swiftly
  • Resourceful and creative thinker, capable of generating innovative solutions to challenges

Languages

American Sign Language
Limited Working

Timeline

Customer Specialist Sr (Yard Tech)

Schneider National, Inc.
01.2023 - Current

Customer Specialist II - Driver Services

Schneider National, Inc.
03.2022 - 01.2023

Direct Support Professional (DSP)

Help At Home, LLC
07.2014 - Current

Bachelor of Science - Communication Disorders

Governors State University

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Brittney Kimmons