Britto Dwish Rajendran
Erode
Summary
Dedicated and seasoned Scrum Master with [3] years of experience driving Agile transformations and leading cross-functional teams. Proven success in facilitating Scrum ceremonies, removing impediments, and fostering a collaborative environment. Seeking an opportunity to contribute expertise to an innovative organization as a Scrum Master.
Overview
5
5
years of professional experience
Work History
IT Operation Scrum Master
Accenture Solution Pvt Ltd
Bangalore
02.2021 - Current
- Successfully led Agile initiatives for Microsoft clients, ensuring the effective implementation of Scrum practices.
- Facilitated Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives to optimize team collaboration and communication.
- Coached and mentored team members and stakeholders on Agile principles and Scrum best practices.
- Implemented Agile metrics to track team performance, resulting in improved project visibility and decision-making.
- Collaborated closely with Product Owners to align project goals with client expectations.
Repayment and Collection
BYJUS: Think and Learn Pvt Ltd
Bangalore
02.2020 - 12.2020
- Handled 280+ calls/day to address customer inquiries and concerns
- Identified issues, analyzed information, and provided solutions to problems
- Worked with high-profile customers to understand needs and provide excellent service
- Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork
- Actively listened to customer, handled concerns quickly, and escalated major issues to supervisor
- Offered friendly and efficient services to customer, handle challenging situation with ease, worked flexible hours; night, weekend, and holiday shifts
- Maintained energy and enthusiasm in a fast-paced environment
- Used critical thinking to break down problems, evaluate solutions and make decision
- Improved operations through consistent hard work and dedication.
Playout
RCN Media Network
Erode
02.2019 - 01.2020
- Resolved problems, improved operations, and provided exceptional service
- Responsible for rough editing and laying the live scene, slow-motion, high-motion, super motion, rough cut, and video playlist the ingested material on Air, as well as organizing existing clips for playout
- Conducted research, gathered information from multiple sources, and presented results.
Education
English Literature -
Chikkaiah Naicker College
08.2014
Commerce and Accountancy -
Sree Amman Matriculation Higher Secondary School
03.2011
Skills
- Scrum Framework Implementation
- Operational Monitoring
- Process and operation monitoring
- Problem-solving skill
- MS Excel
- Flexible and Adaptable
- Written and verbal communication
- Attending multiple customers
- Service operations oversight
- Business operations analysis
- Amazon Web Service : Admin
- Type Writing
- Servant Leadership
- Stakeholder Communication
- Agile Metrics and Reporting
Languages
- English
- Tamil
- Hindi
- Telugu
Timeline
IT Operation Scrum Master
Accenture Solution Pvt Ltd
02.2021 - Current
Repayment and Collection
BYJUS: Think and Learn Pvt Ltd
02.2020 - 12.2020
Playout
RCN Media Network
02.2019 - 01.2020
English Literature -
Chikkaiah Naicker College
Commerce and Accountancy -
Sree Amman Matriculation Higher Secondary School
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