Britto Sebastian
Inside Sales Manager
Hyderabad
Summary
With over 10 years of experience in the BPO industry, I have worked with top companies such as Dell, Quark, Dreamport, and Simplam. Throughout my career, I excelled in roles including Team Lead, consistently delivering on SLA commitments and serving as the PPA Lead for the process. Currently, I successfully handle a project as a Sales Advisor, focusing on reducing costs impacting the company's financials. Additionally, I have experience as a Customer Experience Sales Coach for Tech Support, auditing chats and calls. My background includes frontline support for desktops, laptops, and tablets for Dell's internal support, as well as frontline application support in Quark. Known for excellent communication skills and ability to work well within a team, I am a quick learner with a customer-oriented attitude. I thrive on new challenges and am always deadline-driven. As a travel consultant with expertise in serving special needs clients, I am a real go-getter with outstanding interpersonal skills. My career has been marked by proven success in developing profitable travel programs and expanding clientele base.
Overview
15
15
years of professional experience
Work History
Sales Manager
Simpalm
11.2024 - 02.2025
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Travel Manager
Dreamport
07.2023 - 10.2024
- Organized large-scale group travel arrangements, ensuring seamless logistics for both domestic and international trips.
- Coordinated complex multi-city itineraries that catered to individual preferences while maximizing group cohesion.
- Streamlined booking processes for increased efficiency, implementing a user-friendly online reservation system.
- Conducted regular market research to stay informed on emerging trends and offered innovative solutions accordingly.
- Managed 80-100 customer calls per day and Increased sales by 10%
Enterprise Account Executive
Quark
06.2021 - 06.2023
- Generated new contacts through networking and cold calling.
- Built and cultivated healthy pipeline of customers interested in partnering with company.
- Worked with service and project management departments to provide total support to clients.
- Consistently exceeded sales targets by proactively identifying and pursuing new business opportunities.
- Implemented effective time management techniques to maximize productivity and achieve results within tight deadlines.
- Facilitated client success by maintaining open lines of communication and addressing concerns promptly, fostering long-lasting business relationships.
Sr. Inside Sales Account Manager
Dell International Services
02.2013 - 06.2021
- Spearheaded training initiatives for new hires, ensuring rapid integration into team and boosting overall productivity.
- Increased product sales by developing and cultivating relationships with clients and providing personalized service.
- Consistently met or exceeded monthly quotas by utilizing effective time management skills.
- Identified areas for improvement within department, implementing changes that led to increased efficiency and effectiveness.
- Created detailed reports on account performance to inform executive leadership about progress toward goals.
Sr. Techincal Support Executive
Dell International Services
01.2010 - 01.2013
- Improved customer satisfaction by resolving complex technical issues in timely manner.
- Provided exceptional remote support services to customers, ensuring smooth usage of software and hardware products.
- Led training sessions on new systems or updates within company to ensure all staff were knowledgeable about technology changes or advancements.
- Served as escalation point for complex technical issues, providing expert guidance and recommendations for resolution.
Education
B.COM -
Vidyapeth College
INTERMEDIATE -
St Mary's College
MATRICULATION - undefined
Sacred Heart High School
Skills
- Global awareness
- Cultural Sensitivity
- Travel policy creation
- Travel Bookings Processes
- Sales planning
- Staff management
- Lead generation
- Market research
- New business development
- Direct sales
- Sales tracking
- Account management
Accomplishments
- Recipient of Bronze Award for Q2 FY'16
- Joined as Senior Technical Support Associate (A4) and then got Promoted to a Technical Support Expert (A5) in Jan, 2011 and then got Promoted as an Advanced Resolution Expert (B1) in Jan'2012
- Balanced Performance on all the metrics and was in Top 5 in Stack Ranks for Q2 and Q3 FY'11 and was Selected as an Acting TSS for the Transition Queue teams
- Awarded as the 'Productivity Champ' in Q1, Q2 & Q3 FY'11
- Awarded 'WOW Call certificate' by Internal Quality team during their call audits
- Awarded as a 'Best Communication Trainee' from Batch 171 in 2010
- Awarded a 'Bronze Award' for best performance in the team for the 1st Quarter after I joined.
- Received appreciation emails and certificate from the Client for the Best performance on Metrics and Customer satisfaction surveys.
- Got a chance to attend workshops like 'Enhancing Team Fitness' which includes Team Building and Team Management.
Timeline
Sales Manager
Simpalm
11.2024 - 02.2025
Travel Manager
Dreamport
07.2023 - 10.2024
Enterprise Account Executive
Quark
06.2021 - 06.2023
Sr. Inside Sales Account Manager
Dell International Services
02.2013 - 06.2021
Sr. Techincal Support Executive
Dell International Services
01.2010 - 01.2013
MATRICULATION - undefined
Sacred Heart High School
B.COM -
Vidyapeth College
INTERMEDIATE -
St Mary's College
Similar Profiles
Rajesh ViswanadulaRajesh Viswanadula
Senior Software Engineer at FactSet Research Systems IncSenior Software Engineer at FactSet Research Systems Inc
B. Bala RajaB. Bala Raja
Digital Marketing Manager at CAMP Systems (CORRIDOR Aviation Service Software)Digital Marketing Manager at CAMP Systems (CORRIDOR Aviation Service Software)
Chaitanya MantravadiChaitanya Mantravadi
Service Team Analyst (Insights Generation) at Uber IndiaService Team Analyst (Insights Generation) at Uber India