BRODEY HOLTGRAVE
Indianapolis
Summary
Dynamic professional with a proven ability to optimize sales pipelines and cultivate lasting customer relationships. Thrived in diverse roles at JD Sports, showcasing outstanding problem-solving and interpersonal abilities. Led teams to peak performance through effective mentoring and leveraged CRM software to drive sales targets. Eager to bring these talents to a new opportunity where I can continue to drive growth and exceed expectations.
Overview
9
9
years of professional experience
Work History
Team Lead
Academy Sports+Outdoors
01.2024 - Current
- Greeted customers warmly and offered assistance
- Helped customers find and select products
- Kept work area clean, organized and free of clutter at all times
- Demonstrated use and operation of merchandise
- Maintained records related to sales
- Watched for and recognized security risks and thefts
- Computed sales prices, total purchases, and received and processed cash and credit payment
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory
Team Lead
JD Sports
07.2021 - 01.2023
- Mentored and coached team members to ensure successful performance
- Delegated tasks to team members according to project requirements and employee strengths
- Motivated team to achieve optimal results through effective communication and interpersonal skills
- Mentored junior staff by providing advice on how to handle challenging situations effectively
- Created clear roles and responsibilities for each member of the team based on strengths and weaknesses
- Demonstrated excellent problem-solving and decision-making skills in resolving conflicts between team members
- Collaborated with other departments to ensure successful completion of projects
- Analyzed performance data to identify areas of improvement
Sales Associate
JD Sports
10.2020 - 01.2023
- Established a positive rapport with customers by delivering friendly, personalized service
- Provided accurate information about products, prices and availability both in person and over the phone
- Built relationships with potential customers by providing helpful advice on product selection
- Followed checklist to complete retail store opening and closing activities
- Utilized active listening techniques to identify customer needs and provided appropriate solutions
- Assisted with training and mentoring new team members
- Maintained inventory records for restocking purposes
Overnight Stocker and Receiver
Meijer
06.2016 - 05.2020
- Stocked and neatly arranged items on shelves
- Lifted heavy boxes up to50 lbs on a regular basis
- Accurately and efficiently stocked shelves with merchandise, ensuring proper product placement and rotation
- Adhered to company policies and procedures when receiving, stocking, rotating, pricing, and merchandising products
- Followed all safety guidelines to prevent accidents and injuries
- Maintained a clean working environment by sweeping, mopping, dusting, and organizing shelves
- Utilized problem solving skills to resolve customer complaints quickly and professionally
Education
High School Diploma - undefined
Franklin Central High School
Indianapolis05.2013
Skills
- Cross-selling
- Problem-solving
- Product knowledge
- Social media savvy
- Adaptability
- Time management
- Active listening
- CRM software proficiency
- Sales pipeline management
- Upselling techniques
- Networking abilities
- Multitasking
- Excellent communication
- Decision-making
- Interpersonal skills
Timeline
Team Lead
Academy Sports+Outdoors
01.2024 - Current
Team Lead
JD Sports
07.2021 - 01.2023
Sales Associate
JD Sports
10.2020 - 01.2023
Overnight Stocker and Receiver
Meijer
06.2016 - 05.2020
High School Diploma - undefined
Franklin Central High School
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