BROOK COLEMAN

• Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
• Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
• Led employee relations through effective communication, coaching, training, and development.
• Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
• Conducted regular performance reviews, providing constructive feedback and coaching to facilitate continuous improvement among employees.
• Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
• Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
• Empowered employees to take ownership of their roles by delegating tasks appropriately, resulting in heightened job satisfaction.
• Consistently met or exceeded departmental goals by effectively managing resources and establishing clear objectives for the team.
• Oversaw the successful completion of multiple high-priority projects, ensuring timely delivery and client satisfaction.
• Boosted employee morale through regular recognition of outstanding work and providing opportunities for professional growth.
• Spearheaded process improvements that led to significant time savings while maintaining quality standards throughout the department''s functions.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Assembly line

Material handler

Customer service

• Customer service, cash handling, date entry of all vendor orders, monthly inventory, skilled and trained to prep/produce bakery items
• Trained and certified to slice deli products ,fryer; and assist with orders needed for customers
• Trained associates according to one best way of fresh food production, and trained according to ECO LAB procedures and policies. Skilled in loading and unloading on or off truck docks, maintaining inventory in warehouse and on sales floor
• Leadership training for future management, trained in opening/closing process to maintain accuracy for next day business
• Trained in fast paced assembly production, quality control, and computer entry.