Brooke Akemon
Elkhart
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizing excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Goshen Smiles
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Verified patient contact details, insurance information and medical history
- Coordinate referrals to specialist as requested while maintaining clear communication
Administrative Assistant
We Grow Hair Indy
08.2021 - 08.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Arranged financial options for clients
- Managed inventory of office supplies and products.
- Handled direct customer service, phone calls and appointment scheduling
Education
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Data entry
- Scheduling
- Verbal and written communication
- Administrative skills
- Office organization
- Skilled in Korvue, Salesforce, Eaglesoft, Oryx software
Timeline
Front Desk Receptionist
Goshen Smiles
08.2024 - Current
Administrative Assistant
We Grow Hair Indy
08.2021 - 08.2024
Indiana University, Purdue University Indianapolis
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