Brooke Hay
Madison
Summary
Dynamic and dedicated professional with extensive experience in customer service at TJ Maxx and Pizza Uncommon. Proven ability to enhance customer satisfaction through effective communication and teamwork. Skilled in money handling and maintaining cleanliness to consistently ensure a safe and welcoming environment for all customers. Committed to delivering exceptional service with integrity and empathy.
Overview
2
2
years of professional experience
Work History
Cashier/Retail Associate
TJ Maxx
08.2023 - 08.2024
- Greeted customers entering store and responded promptly to customer needs
- Operated cash register for cash, check, and credit card transactions
- Stocked shelves and organized displays
- Unloaded and organized shipments
- Assisted in the fitting rooms
- Cleaned and organized the store during closing.
Waitress and Line Cook
Pizza Uncommon
09.2022 - 12.2022
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Worked with the other line cooks to prepare multiple orders simultaneously during peak periods
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Washed and sanitized dishes throughout my shift
Education
High School Diploma -
Madison Consolidated High School
Madison, IN05-2024
Bachelor of Arts - Exploratory/Undecided
Butler University
Indianapolis, IN05-2028
Skills
- Customer service
- Written and verbal communication
- Team collaboration
- Money handling
- Cleaning and sanitizing
- Work ethic and integrity
Timeline
Cashier/Retail Associate
TJ Maxx
08.2023 - 08.2024
Waitress and Line Cook
Pizza Uncommon
09.2022 - 12.2022
High School Diploma -
Madison Consolidated High School
Bachelor of Arts - Exploratory/Undecided
Butler University
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